Seamless Onboarding and Unparalleled Support
Guiding You on the Path to Success
A Personal Touch: Your Dedicated Travel Specialist
Embarking on your moonstride journey is an exciting endeavour, and we understand that you may have questions and concerns along the way. That’s why we provide you with a dedicated travel specialist who will be your trusted advisor throughout the onboarding process. They will work closely with you, ensuring that your journey with moonstride begins on the right foot.
Technical Guidance at Every Step
When navigating the setup and implementation of the powerful moonstride SaaS platform, our team of experts will be there to provide you with technical guidance and direction, ensuring that your platform is configured optimally to meet your specific needs. We understand the intricacies of the travel industry, and we’ll help you harness moonstride’s capabilities to the fullest.
Accessible Help & Support
At moonstride, we’re committed to your success, and that commitment extends beyond the initial onboarding process. We offer accessible help and support whenever you need it. Our support team is always ready to assist you, with moonstride, you’re never alone on your journey.
The moonstride Onboarding Journey – A Blueprint for Success
Our onboarding plan is meticulously designed to ensure that you get the most out of moonstride right from day one. Here’s a glimpse of what you can expect during your onboarding journey:
Requirement Gathering & Consultation
- An introduction to your moonstride journey
- Technical setup assistance
- Feature and functionality overview tailored to your requirements
- Discussion of specific needs
- Identification of key users and user roles
Technical Configuration and Training
- Setup of the master administrator account
- Project communication and support line setup
- Meet your technical implementation specialist online
- Documentation configuration
- Comprehensive training sessions
- Customised email template setup
- In-depth walkthrough of the entire booking journey, from enquiry to invoicing
- Overview of accounting, cancellation, and reports
Integration of Required APIs
- System configuration updates based on API requirements
- Further walkthrough of the booking journey to ensure seamless integration
- Gathering customer feedback for continuous improvement
- Easy access to the moonstride support team for any assistance you may need
Unlock the Benefits of moonstride
1. Rapid Start: Get up and running quickly with personalised guidance.
2. Efficiency: Streamline your operations and enhance your team’s productivity.
3. Integration: Seamlessly connect with APIs and optimise your processes.
4. Continuous Improvement: Benefit from ongoing support and stay ahead of industry changes.
Our moonstride Travel Sales and Management platform, fortified with dedicated support and comprehensive onboarding, empowers travel agents and tour operators to reach new heights of success. Unlock the full potential of your travel business and join us on a journey where innovation meets support, and your success is our priority.