The Easy Way to Manage Your Tour Operator Business
Manage your team, product, enquiries and bookings in one easy to access travel CRM, from the initial enquiry stage right up until your guests travel and beyond.
Customisable, Cloud-Based CRM for Tour Operators
moonstride’s customisable platform matches the needs of any tour operator business, large or small. This intuitive back office software has been created by travel industry experts and can be adapted through every step to suit your requirements.
Integrated CRM and Booking Engine
With everything in one place it’s easy to keep organised and manage your business. Connect emails, your website and a variety of APIs to enable live availability and online booking through your travel CRM.
Maximise Efficiency Across all Teams
moonstride is packed full of features which save time across every part of the business, whether sales, operations, product or finance. Manage your admin and automate tasks to get the most out of your team and increase your revenue.
Improve the Customer Experience with moonstride
Stand out against your competitors with professional documentation and regular scheduled updates putting your customers at the forefront. Automated processes ensure your customers remain informed and well looked after throughout all stages of the booking process.
Features Designed to Help You
Enquiries
- Direct queries to the right people and automatically assign related tasks
- Connect moonstride to your website – never miss an online query</li >< /ul>
Tailor-Made Itineraries
- Load product descriptions and itinerary templates which can be re-used for every enquiry
- Clone and edit itineraries quickly and easily
- Produce professional looking itineraries online or as an email attachment
Quotes & Pricing
- Integrate moonstride with your GDS and a range of APIs for flight or hotel bookings
- Load direct contracts, special offers, payment policies and blackout dates
- Set standard markups or tailor markups for individual products
- Auto-calculate pricing
Managing Bookings
- View the real-time status of every booking and enquiry with dashboard view
- Enable alerts & notifications when tasks need to be completed
- Assign priorities to tasks and manage your team’s to-do list
Confirmations
- Send availability and confirmation requests at the click of a button
- Save dietary requirements and special requests which automatically pull through to booking requests
- Allow your suppliers to access bookings and update the status of each itinerary component – know exactly what has been booked in real-time
Communication
- Create email templates and send them directly from within moonstride to customers and suppliers
- Include T&Cs, visa information and whatever else your customers may need
- Pre-schedule emails for every stage of booking process and even for birthdays
- Change language to suit your customers’ needs
- File supplier and customer emails to the relevant booking so you can always find relevant correspondence
Data & Analysis
- Pull reports easily and export data to Excel or csv
- Manage everything from revenue to profits, booking numbers and payments due
- Personalise reporting for sales, finance, operations and product
Payments & Accounting
- Send automated payment reminders by email
- Take payments through our integrated payment system Optional
- Integrate moonstride with your accounting system to assist with payments, billing and invoicing
- Change the currency of any booking to suit your customers’ needs
