Tour Operator

Tour Operator

The easy way to manage your tour operator business

Manage your team, product, enquiries and bookings in one easy to access travel CRM, from the initial enquiry stage right up until your guests travel and beyond.

Customisable, cloud-based CRM for tour operators

Customisable, cloud-based CRM for tour operators

moonstride’s customisable platform matches the needs of any tour operator business, large or small. This intuitive back office software has been created by travel industry experts and can be adapted through every step to suit your requirements.

Integrated CRM and booking engine

Integrated CRM and booking engine

With everything in one place it’s easy to keep organised and manage your business. Connect emails, your website and a variety of APIs to enable live availability and online booking through your travel CRM.

Maximise efficiency across all teams

Maximise efficiency across all teams

moonstride is packed full of features which save time across every part of the business, whether sales, operations, product or finance. Manage your admin and automate tasks to get the most out of your team and increase your revenue.

Improve the customer experience with moonstride

Improve the customer experience with moonstride

Stand out against your competitors with professional documentation and regular scheduled updates putting your customers at the forefront. Automated processes ensure your customers remain informed and well looked after throughout all stages of the booking process.

Features designed to help you

Enquiries

Enquiries

  • Funnel enquiries to the right people and auto-assign related tasks
  • Connect moonstride to your website – never miss an online enquiry
Tailor-made Itineraries

Tailor-made Itineraries

  • Load product descriptions and itinerary templates which can be re-used for every enquiry
  • Clone and edit itineraries quickly and easily
  • Produce professional looking itineraries online or as an email attachment
Quotes & Pricing

Quotes & Pricing

  • Integrate moonstride with your GDS and a range of APIs for flight or hotel bookings
  • Load direct contracts, special offers, payment policies and blackout dates
  • Set standard markups or tailor markups for individual products
  • Auto-calculate pricing
Managing bookings

Managing bookings

  • View the real-time status of every booking and enquiry with dashboard view
  • Enable alerts & notifications when tasks need to be completed
  • Assign priorities to tasks and manage your team’s to-do list
Confirmations

Confirmations

  • Send availability and confirmation requests at the click of a button
  • Save dietary requirements and special requests which automatically pull through to booking requests
  • Allow your suppliers to access bookings and update the status of each itinerary component – know exactly what has been booked in real-time
Communication

Communication

  • Create email templates and send them directly from within moonstride to customers and suppliers
  • Include T&Cs, visa information and whatever else your customers may need
  • Pre-schedule emails for every stage of booking process and even for birthdays
  • Change language to suit your customers’ needs
  • File supplier and customer emails to the relevant booking so you can always find relevant correspondence
Data & Analysis

Data & Analysis

  • Pull reports easily and export data to Excel or csv
  • Manage everything from revenue to profits, booking numbers and payments due
  • Personalise reporting for sales, finance, operations and product
Payments & Accounting

Payments & Accounting

  • Send automated payment reminders by email
  • Take payments through our integrated payment system add-on
  • Integrate moonstride with your accounting system to assist with payments, billing and invoicing
  • Change the currency of any booking to suit your customers’ needs

Frequently Asked Questions

  • 1. How will the moonstride CRM benefit tour operators?

    moonstride is a one-stop platform where all of your day-to-day tasks are managed in one place, enabling increased productivity and profit with minimal effort. Using our travel management software, tour operators can easily manage their customer journey from enquiry to post-booking and gain valuable insight into the overall performance of the business. It is easy to manage customer data, build itineraries, and process payments/cancellations, all within a single platform. View a list of the possible features included here.

  • 2. What are the benefits of using a cloud-based tour operator CRM?

    Our cloud-based tour operator software includes all of the functionalities to enable a tour operator to simplify their workflow and keep on top of everything using only one platform.

    Having a centralised platform, all employees have access to the same information, optimising communication, and collaboration. Encouraging your teams to work better together, without actually being together.

    Gone are the days of not being able to access your work due to the server crashing or a power outage. With your data continuously being synced and stored safely online, you can be confident that each working day is maximised and productive.

    The travel industry is competitive, and it is important to stay ahead of the game. That is why at moonstride we upgrade our tour operator software periodically, so you can focus on increasing sales, whilst we make sure you have the most up to date tools to do so.

  • 3. Has the moonstride CRM been designed for start-up or large-scale tour operators?

    Our tour operator software has been thoughtfully designed to offer flexibility to the tour operators’ requirements, meaning it is well suited for either one user or a large operation. Our packages range from the core, pro, and enterprise packages to enable tour operators to choose the functionalities that will enhance their business accordingly. For more information on the packages we offer, click here.

  • 4. Is there a limit to the amount of data I can add to the moonstride tour operator CRM?

    It is possible to add an exhaustive amount of data ranging from product content, to customer information, and documentation to the moonstride tour operator CRM as per our fair use policy. For more information, click here.

  • 5. How will moonstride help tour operators work remotely?

    Tour operator software is your all-in-one tool kit, where everything you need is organised in one place. That is right, your CRM, back-office system, and booking engine is accessed from the same platform. Having a centralised platform, you can stay on top of enquiries, and readily see what all of the team are working on, optimising communication, and collaboration. On top of that, you can log in from wherever you are as long as you have internet access and the login details.

  • 6. If I sign up for the core package, is it possible to change to pro at a later date? or add on additional features?

    We pride ourselves on offering flexible plans for businesses of every stage and size, so as your business evolves, we can too. It is possible to upgrade to the core package at any time, or if you require custom features, speak with one of our travel experts and we can adjust your plan accordingly.

  • 7. Does moonstride CRM offer a trial version?

    moonstride has been designed with the tour operator in mind, to prove it, you can trial the software yourself for 15 days free of charge. Following that, sign up for a monthly or annual plan. If you choose the latter, we can thank you with a discount of up to 15%. To find out more on payments click here.

  • 8. Can we create template itineraries using the moonstride tour operator software?

    Using our moonstride CRM, you can build personalised day-by-day itineraries in minutes. Each itinerary can then be saved as a template, to save you time and avoid having to create each itinerary from scratch. Each template can be edited accordingly to suit your customers’ requirements. Work more intelligently, improve your turnaround time, and sell more.

  • 9. Can moonstride integrate with my website?

    Yes, we can provide API’s which can be integrated with your website using our moonstride tour operator software.

  • 10. What payment methods does moonstride tour operator software support?

    The moonstride CRM currently supports offline and online payment methods. Offline can be done via bank transfer, cheque, cash while online can be done via credit & debit cards using third-party payment gateways

  • 11. Is there a fixed time limit for the moonstride login?

    Our moonstride tour operator software will keep you logged in for as long as you are active. After a few hours of inactivity, the system will automatically log you out.

  • 12. Is it possible to create email templates in the moonstride tour operator software?

    Our moonstride tour operator software provides multiple documents such as vouchers, invoices, customised itineraries for customers, and suppliers. Email templates can also be included and created as per your requirements.

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