Hotel CRM Software

Hotel CRM – Organise Your Business Better

Since everything is in one place, it’s easier to organise and manage your business better. Our hotel CRM solution is tailor-made to suit the hotel industry’s unique needs. Improve customer experience with a personalised touch. Empower your hotel business with the ability to manage all information in one single system with all functionalities be it enquiry, quotation, booking management or contract loading.

Features

Dashboard

Quick snapshot of your business – active enquiries, quotations & bookings. All information is at fingertips. Rich analytics to make informed decisions faster.

CRM Dashboard

Enquiry

Never miss an enquiry, give all enquiries your best shot. Integrate with website forms, chatbots, etc. to receive all enquiries at one place. Add & manage customer information & travel requirements. Easily allocate enquiries to relevant salesperson.

Manage Enquiries

Quotation

Generate quotations in minutes. Save time, energy and convert more. Create custom packages, easily and quickly using our flexible package builder. Add travel services & pricing, define supplier, markup & deposits, all in one go.

Generate Quotation

Booking

Centralise and organise all your bookings. Confirm supplier services, manage customer documentation, payments and accounting.

Centralise and Organise Bookings in CRM

Pricing Manager

Simplify your pricing and markup process, maximise profit and efficiency. Make the task of controlling your costs and profit margins simpler than ever by defining markup per service component.

CRM Pricing Manager

Customer Management

Smart customer profiling to achieve a customer centric business. Know your customer with a history of all past enquiries, quotations and bookings.

Customer Management in CRM

Itinerary Builder

Build stunning itineraries that look good both on paper and on screen. Engage customers in hotels extracurricular activities. Promote occasional events to be held at your place.

CRM Software Itinerary Builder

Reports

Get your travel business insights with rich analytics. Accurate & Up-to-date analytics for enquiries, bookings, payments & service components.

Create and Manage Reports

Contracting Module

Create and collate all your supplier and customer contracts in one place. Load your rooms, services and more in our contract management solution.

CRM Contracting Module

Email Centralisation

Manage all conversations in one place, no more digging through emails. Centralise your customer/supplier communications.

Email Centralisation

Frequently Asked Questions

What are the benefits of a CRM in hospitality industry?

A CRM provides an opportunity for guest profiling, to aid booking management, guest communication & engagement and more.

Create guest profiles including information such as guest preferences, demographics, stay history, special occasions, and communication preferences. By maintaining comprehensive guest profiles, hospitality businesses can personalise the guest experience, tailor offers and services, and anticipate guest needs.

Guest Communication and Engagement: personalise guest communication throughout the guest journey. This includes pre-arrival emails, welcome messages, post-stay feedback requests, and promotional offers. By using moonstride CRM tools, hospitality businesses can engage with guests through various channels.

moonstride’s analytical capabilities allow hospitality businesses to gain insights from guest data. They can generate reports and perform data analysis to identify trends, patterns, and opportunities for improvement. This information can guide marketing strategies, pricing decisions, and service enhancements to better meet guest expectations.

What is a hotel CRM?

CRM stands for Customer Relationship Management; in the hotel and hospitality industry it refers to the strategic approach and technology solutions to manage and enhance relationships with their customers. CRM in the hospitality industry focuses on understanding and meeting the needs of guests, improving guest satisfaction, and building long-term customer loyalty.

What is the Dashboard?

The moonstride Dashboard provides an overview of your business.

View your recent business activity, performance, tasks, reminders, notifications and rich analytics all from your personalised dashboard.

What reports can I generate from moonstride?

moonstride has a host of reporting features throughout the system. Nearly all our reports can be filtered, and data sorted, and all of our reports can be exported.

Find out more about reporting here.

Can moonstride connect to my PMS?

moonstride can be connected to PMS platforms. Subject to the third-party availability moonstride can connect to third party software, please contact our team for further details.

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