Hotel CRM – Organise Your Business Better
Since everything is in one place, it’s easier to organise and manage your business better. Our hotel CRM solution is tailor-made to suit the hotel industry’s unique needs. Improve customer experience with a personalised touch. Empower your hotel business with the ability to manage all information in one single system with all functionalities be it enquiry, quotation, booking management or contract loading.
Features
Dashboard
Quick snapshot of your business – active enquiries, quotations & bookings. All information is at fingertips. Rich analytics to make informed decisions faster.
Enquiry
Never miss an enquiry, give all enquiries your best shot. Integrate with website forms, chatbots, etc. to receive all enquiries at one place. Add & manage customer information & travel requirements. Easily allocate enquiries to relevant salesperson.
Quotation
Generate quotations in minutes. Save time, energy and convert more. Create custom packages, easily and quickly using our flexible package builder. Add travel services & pricing, define supplier, markup & deposits, all in one go.
Booking
Centralise and organise all your bookings. Confirm supplier services, manage customer documentation, payments and accounting.
Pricing Manager
Simplify your pricing and markup process, maximise profit and efficiency. Make the task of controlling your costs and profit margins simpler than ever by defining markup per service component.
Customer Management
Smart customer profiling to achieve a customer centric business. Know your customer with a history of all past enquiries, quotations and bookings.
Itinerary Builder
Build stunning itineraries that look good both on paper and on screen. Engage customers in hotels extracurricular activities. Promote occasional events to be held at your place.
Reports
Get your travel business insights with rich analytics. Accurate & Up-to-date analytics for enquiries, bookings, payments & service components.
Contracting Module
Create and collate all your supplier and customer contracts in one place. Load your rooms, services and more in our contract management solution.
Email Centralisation
Manage all conversations in one place, no more digging through emails. Centralise your customer/supplier communications.
