Email Centralisation (add-on)

Centralise your communication and say goodbye to digging through your inbox. Our two-way email CRM software allows you to send fully customised emails to customers and suppliers and automatically syncs email correspondence to its associated enquiry/quotation/booking.

Moonstride’s email management includes the following features:

• Tracking and recording all email correspondence for both customers and suppliers
• Set up predetermined responses to common questions
• Centralised document management, keeping all related files in one location
• History log for all email communication with customers and suppliers
• Ability to send attachments to customers and suppliers
• Inclusion of personalised user signature in emails
• Ability to send registration links to passengers
• Easy management and creation of email templates

For more features, click here.

Our email management enables you to send emails to customers at every stage of the sales cycle. Using the email management, you can easily communicate with suppliers or customers, track or personalise emails and send attachments. Working is streamlined and all employees have access to the same information, optimising communication and collaboration. All bookings and emails are stored centrally so you can stay on top of the customer journey and access their information at any given time. Having this information ensures trips are seamless, personalised, and exceeds customer expectations.

Signing up for the moonstride CRM email management is really simple, all you need to do is request a demo. One of our friendly specialists will then get in touch with you as soon as possible to set-up your account.

If you have opted for the core platform, then the CRM email management is available as an add-on option at an additional cost. However, if you have opted for the pro-platform, then this feature is already included with your package.

Yes, our moonstride platform can visually display a list of the entire email correspondence sent from and to the system on a single screen.

Moonstride’s supplier confirmation offers a two-way system, emails all of the travel details to suppliers so they can quickly confirm availability directly within the platform. The system will centrally track and store confirmations so you can see everything that has been sent. All correspondence will be associated with the supplier and enquiry/quotation/booking.

You can communicate with customers using the “Email Communication” features from either the customer list screen, enquiry, quotation or booking screen.

Our moonstride email management provides flexibility to add and manage user signatures. Travel agents and tour operators can add multiple user signatures and use these at the time of sending emails to a customer or supplier.

Yes, travel agencies and tour operators can add multiple email templates and easily select the required template at the time of sending an email.

The moonstride email centralisation system allows you to send up to 21 MB including attachments and text.

Our moonstride email centralisation system supports all of the major file types for documents including Excel, PowerPoint, images and PDF. A few of the supported file extensions are as follows: doc, docx, xls, xlsx, jpg, png and PDF.

At present, the moonstride email centralisation system is designed to use a default email address only. It is possible to apply configuration changes to include your email in the FROM email address. We have the flexibility to set up the “From Email Address” in the system, this is a one-time set up done by our engineering team.

It is not currently possible to modify and send the email in a different language.