moonstride - Travel Agency CRM Software for Tour Operators

All the tools you need to manage, streamline and grow your business

Deliver extraordinary end-to-end customer experience with groundbreaking technology

Travel CRM loved by

At moonstride we are constantly challenging the status quo of technology
(or lack of it) in travel industry.
Our platform aims to simplify all day to day activities

Track, Manage, Grow

The dashboard gives you a snapshot of active enquiries, quotations and bookings.
It provides key reminder and notification so you are always in the know and are able to make informed decisions faster, optimise and grow.

Never miss an enquiry

Stay on top of all enquiries, centralise and classify leads and easily allocate them to your team.

Generate quotations in minutes

Improve enquiry conversion rate with streamlined processes that save man hours and improve quotation turnaround time.

Enhance your Workflows

Since everything is in one place, its easier to organise and manage your business better. With streamlined processes you can save man hours and improve quotation turnaround time.

CRM Solutions for all Business

moonstride has been designed for business of all sizes. With 3 different packages our cloud-based solution can be tailored to your key requirements. We can also further integrate with any key APIs you need.

Explore how moonstride can simplify and automate your travel business

Enquiry

Give every enquiry your best shot, convert more – centralise, manage, streamline, collaborate and track your enquiries.

Quotation

Easily quote with our flexible package builder. Add travel components like flight, hotel, car hire, transfers, activities and many more.

Tour Itinerary Builder

Impress your clients with your itinerary. Easy and fun way to build stunning itineraries that look good both on paper and on screen.

Notifications & Alerts

Be always in the know, receive notifications when you are assigned an enquiry, follow up actions, payment reminders and more.

Customer

Smart customer profiling enabled by 360 view of customer. One place for viewing all your customer history and communication.

Reports

Turn data into knowledge, knowledge into intelligence. Drive smart actions, optimise and grow your business.

View all Features

Solutions catering various verticals
across travel industry:

Travel Agencies & OTA

Group Travel

Tour Operators Inbound & Outbound

Destination Management Companies

B2B / Wholesalers

Tourism Boards / DMO

Hotel

Corporate Travel

Why moonstride?

moonstride is a platform for travel industry built by a team of visionaries, architects,
engineers, marketeers and strategic consultants.

Simplified workflow for travel and tour operations
Simple, transparent, affordable monthly billing
No contracts, so you can stay because you want to
Request a free, no-obligation demo today

What you need to know

What is moonstride?

moonstride is an end-to-end travel technology platform for tour operators and travel agents. moonstride is everything a travel business needs –

Comprehensive CRM software
Robust operations management system
Automated finance, accounting & back office platform
Supplier, products & contract management platform
Conversion focused B2C and B2B booking engine

What is a travel CRM?

A Travel CRM is a software for Customer Relationship Management that enables travel agents and tour operators to manage every stage of interaction with the customers, whether it’s pre-trip, during holiday or post-trip.

A travel CRM helps you to:

Understand your travellers needs better and convert sales better.
Monitor end to end customer interactions
Deliver enriched customer experience with automation, time saving features, so you spend minimal time on administrative tasks and more time selling travel.
Single view of customer records, their travel history, and preferences
Access levels and customer record sharing capabilities
Pipeline visibility of your travel enquiries from enquiry to sales
Automation of notifications, reminders and customer emails and messaging
Centralise multi-channel communication like phone, chat, and email communications with customers.

How does a travel agent and tour operator business benefit from a Travel CRM?

A Travel CRM an embodiment of a wholesome technology along with optimised process that drives efficiency across all the functions of a travel business – Sales, Marketing, E-commerce, Customer Service, Supplier management, Operations, Accounts, and finance.

Sales team within a Travel agency or a Tour Operator can use CRM to manage their sales pipeline better.

A tour operator / travel agency sales team can capture better travel instructions and intelligently share and allocate leads to internal teams based on their expertise and nature of enquiry and workload.

Use time saving features to search and package travel services like flights, hotels, activity, transfers, car hire and tours and create excellent itineraries and documentation.

Spend more time selling and less time managing records and creating travel quotes and documents manually.

Marketing teams can use CRM insights to implement effective marketing strategies and targeted campaigns.

Travel agency /Tour Operator marketing teams can benefit from insights offered by CRM for customers holiday and travel history and preferences. It also helps marketing teams to focus equally on seasonal, preferential, most profit making or top selling travel destinations, suppliers, holiday packages.

Customer service and operations teams can contribute by effectively handling multi-channel communications with both the travellers and suppliers alike – pre-travel, on-trip and post travel.

Whether it’s a simple holiday request or a corporate travel booking, multi-stop flight reservation for a travel agent or a complex multi-centre tour operator holiday package – a CRM helps to keep all communications with customers and respective suppliers all centrally logged in one place. This drives efficiency and improves customer satisfaction due to speed and accuracy of response.

Supplier management teams can manage suppliers across various destinations and multiple services like flights, holidays packages, accommodation, tours, activities, and transfers.

Supplier management and operations team can request quotes and availability with suppliers, confirm bookings, manage supplier confirmations. Reporting and analytics helps manage supplier relationships and supplier efficiency by managing follow ups and staying in sync with each stage of booking and fulfilment process.

What are the features provided by moonstride travel management software?

moonstride is an end to end platform for a travel agent and tour operator business. Some of the key features offered by moonstride

Dashboard for a quick snapshot of your travel business
Enquiry, Quotation & Booking module
Travel product management and contract loading platform
Pricing Manager
Customer Relationship Management
Tour Itinerary Builder – Easy and intuitive way to build stunning itineraries
Team and individual To-Do, task and follow-up list for effective operations management
B2B Agent modules, commissions, pricing, and accounting management for B2B
Conversion focused B2C and B2B Booking Engine
Group Travel management software
Supplier modules with pricing, commission, finance, and accounting management for supplier relations
API Integrations with GDS, consolidators, Bed Banks, and ancillary suppliers.
Email Centralization

For more features, click here.