Travel CRM Tools for Business
All the tools you need to manage, streamline and grow your business
End-to-end Customer Experience
Deliver extraordinary end-to-end customer experience with groundbreaking technology

#1 Travel CRM loved by

At moonstride we are constantly challenging the status quo of technology
(or lack of it) in the travel industry.

Our platform simplifies and optimises your day-to-day workflows so you
can spend more time delighting your customers”

Travel CRM Dashboard
Travel CRM Dashboard
Total Profit
Travel CRM Dashboard

Track, Manage, Grow

The dashboard provides you with an overview of active enquiries, quotations and bookings.
Reminders and notifications ensure you are always in the know and are able to make informed decisions faster, optimise and grow..

Travel CRM Enquiry Management
Travel CRM Enquiry Management

Never miss an enquiry

Stay on top of all enquiries, centralise and classify leads and easily allocate them to your team.

Generate quotations in minutes

Increase your enquiry conversion rates with streamlined processes that save man hours and improve quotation turnaround time.

Enhance Workflows with Travel CRM
Total Bookings
Total Enquiries
Total Quotations
Total Profit
Total Customers
Total Sales

Enhance your workflows

With everything centralised in one place moonstride makes it easier to organise and manage your business. We streamline your processes,  saving you hours of work and vastly improving the turnaround time of quotations.

Travel CRM Solutions for All Business
Travel CRM Solutions for All Business
Travel CRM Solutions for All Business

CRM solutions for all sizes of travel business

moonstride has been designed for travel businesses of all sizes. With 3 different packages we can tailor our cloud-based solution to your key requirements. We can also integrate with any third party APIs you need.

Explore how moonstride can simplify and automate your travel business

Enquiry

Give every enquiry your best shot, convert more – centralise, manage, streamline, collaborate and track your enquiries.

Quotation

Easily quote with our flexible package builder. Add travel components like flight, hotel, car hire, transfers, activities and many more.

Tour Itinerary Builder

Impress your clients with amazing looking itineraries. Our easy to use itinerary builder produces tailored travel plans that look stunning on paper and screen.

Notifications & Alerts

Keep your finger on the pulse with automated notifications that let you know when you are assigned an enquiry, follow up actions, payment reminders and more.

Customer

Smart customer profiling enables a 360 view of your customers. moonstride delivered a single place for viewing all your customer history and communication.

Reports

Turn data into knowledge, knowledge into intelligence. Drive smart actions, optimise and grow your business.

Why moonstride?

moonstride is a dedicated travel industry platform built by a team of visionaries, architects,
engineers, marketeers and strategic consultants with a deep knowledge of the industry. Our aim is to leverage the best of technology to streamline and optimise your travel business so you can spend more time winning, growing and delighting your customers.

  • Simplified workflow for travel and tour operations
  • Simple, transparent, affordable monthly billing
  • No contracts, so you can stay because you want to
  • Request a free, no-obligation demo today

What you need to know

What is moonstride?

moonstride is an end-to-end travel technology platform for tour operators and travel agents. moonstride is everything a travel business needs –

  • Comprehensive CRM software
  • Robust operations management system
  • Automated finance, accounting & back office platform
  • Supplier, products & contract management platform
  • Conversion focused B2C and B2B booking engine
What is a travel CRM?

A Travel CRM is a software for Customer Relationship Management that enables travel agents and tour operators to manage every stage of interaction with the customers, whether it’s pre-trip, during holiday or post-trip.

A travel CRM helps you to:

  • Understand your travellers needs better and convert sales better.
  • Monitor end to end customer interactions
  • Deliver enriched customer experience with automation, time saving features, so you spend minimal time on administrative tasks and more time selling travel.
  • Single view of customer records, their travel history, and preferences
  • Access levels and customer record sharing capabilities
  • Pipeline visibility of your travel enquiries from enquiry to sales
  • Automation of notifications, reminders and customer emails and messaging
  • Centralise multi-channel communication like phone, chat, and email communications with customers.
How does a travel agent and tour operator business benefit from a Travel CRM?

A Travel CRM an embodiment of a wholesome technology along with optimised process that drives efficiency across all the functions of a travel business – Sales, Marketing, E-commerce, Customer Service, Supplier management, Operations, Accounts, and finance.

Sales team within a Travel agency or a Tour Operator can use CRM to manage their sales pipeline better.

A tour operator / travel agency sales team can capture better travel instructions and intelligently share and allocate leads to internal teams based on their expertise and nature of enquiry and workload.

Use time saving features to search and package travel services like flights, hotels, activity, transfers, car hire and tours and create excellent itineraries and documentation.

Spend more time selling and less time managing records and creating travel quotes and documents manually.

Marketing teams can use CRM insights to implement effective marketing strategies and targeted campaigns.

Travel agency /Tour Operator marketing teams can benefit from insights offered by CRM for customers holiday and travel history and preferences. It also helps marketing teams to focus equally on seasonal, preferential, most profit making or top selling travel destinations, suppliers, holiday packages.

Customer service and operations teams can contribute by effectively handling multi-channel communications with both the travellers and suppliers alike – pre-travel, on-trip and post travel.

Whether it’s a simple holiday request or a corporate travel booking, multi-stop flight reservation for a travel agent or a complex multi-centre tour operator holiday package – a CRM helps to keep all communications with customers and respective suppliers all centrally logged in one place. This drives efficiency and improves customer satisfaction due to speed and accuracy of response.

Supplier management teams can manage suppliers across various destinations and multiple services like flights, holidays packages, accommodation, tours, activities, and transfers.

Supplier management and operations team can request quotes and availability with suppliers, confirm bookings, manage supplier confirmations. Reporting and analytics helps manage supplier relationships and supplier efficiency by managing follow ups and staying in sync with each stage of booking and fulfilment process.

What are the features provided by moonstride travel management software?

moonstride is an end to end platform for a travel agent and tour operator business. Some of the key features offered by moonstride

  • Dashboard for a quick snapshot of your travel business
  • Enquiry, Quotation & Booking module
  • Travel product management and contract loading platform
  • Pricing Manager
  • Customer Relationship Management
  • Tour Itinerary Builder – Easy and intuitive way to build stunning itineraries
  • Team and individual To-Do, task and follow-up list for effective operations management
  • B2B Agent modules, commissions, pricing, and accounting management for B2B
  • Conversion focused B2C and B2B Booking Engine
  • Group Travel management software
  • Supplier modules with pricing, commission, finance, and accounting management for supplier relations
  • API Integrations with GDS, consolidators, Bed Banks, and ancillary suppliers.
  • Email Centralization

For more features, click here.

Testimonials

We would rate 5/5 star to support and training sessions. moonstride has helped us so much in all areas of our business – from streamlining our booking process to providing informative and intuitive documentation. Both our client and suppliers are happier with the information we are providing and our staff are finding the system to be quicker, easier and more flexible than our previous booking system. We have received a great help and advice from the support team and the instructions they provide are detailed and easy to follow. They are quick to fix any small issues we have and are completely open to us making changes to suit our business – turning around the changes quickly and at a reasonable cost. We are so grateful for their continued support and look forward to our future with moonstride.
Our efficiency and productivity has grown thanks to moonstride, a cutting-edge system with a strong CRM and booking engine.
Over the last four years, we've worked with them to drive the technical development of our business, creating not only a fantastic Back Office but a Website and App which our customers highly review. The team have proven themselves capable of communicating complex development pieces at all levels, from non-technical stakeholders to the most technical among us. They've delivered large and complex projects on tight timeframes, which have driven our business growth. We would recommend them to other businesses looking to invest in their technology
Since starting to use moonstride, business efficiency has greatly improved, especially now that the majority of contracted hotels are in place. Our requests are also acknowledged quickly. Onboarding and training sessions are satisfactory.
Highly recommended. We were let down by another developer who probably did not have the resources to complete our project. moonstride was able to pick up the peices and offer a great deal of extra value and advice . They are incredibly well organised and more importantly passionate and enthusiastic about what they do. This was reflected in their ability to always meet deadlines and deliver to expectations. I'm looking forward to working with them on our new projects. You get what you pay for and more with moonstride!
Our existing system was far from ideal and did not allow us to scale our business as there was too much room for error. We did a lot of research and came across Vsourz. The portfolio of projects and experience in the travel/tourism field was a real plus. We did a consultation and were very impressed with their proposal. We were confident that our specific requirements could be delivered by the company. The cloud based platform designed for us by Vsourz is very robust and integrates our quotations, booking details and payments. It has really allowed us to scale our business since we implemented it. We continually work with the Vsourz team to tweak the system as our requirements change over time and find them great at understanding our requirements and implementing them promptly. We look forward to a continued relationship with them into the future and would highly recommend the company.

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