All the tools you need to accurately track, manage and utilise enquiries with minimal effort and time. moonstride’s enquiry management feature ensures optimal performance and the best chances of conversion.
moonstride offers intuitive enquiry management software that allows you to create, track and manage enquiries with minimal effort and time. Easily capture all the information you need including passenger details and requests, and effectively manage and monitor the enquiry through each stage of the sales cycle.
moonstride’s enquiry management system provides all the tools you need to manage enquiries. These include:
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Our enquiry management software offers the best chances of converting enquiries into bookings with the ability to capture and display all the details you need to create the perfect holiday. Keep track of the on-going status of any enquiry to ensure nothing falls through the cracks.
Yes, we have readily available APIs which can seamlessly integrate your website with our moonstride enquiry management software.
As soon as your website is integrated with our moonstride enquiry management software using our enquiry API, all online enquiries will automatically be populated directly into the moonstride platform as soon as a customer submits an enquiry form on the website.
It is possible to create an enquiry without adding all of the passenger details. However, to create and send a quotation you will have to insert the lead passenger details to email them the quote and associated documents.
Within each enquiry you can manually set notifications and alerts to remind you to follow-up with an enquiry. All alerts and notifications automatically push through to the dashboard to ensure nothing is left to chance and you can effectively manage your workflow.
The moonstride platform provides flexibility to configure the enquiry title. Based on pre-defined rules the system will automatically generate the enquiry title for you or you can manually enter the enquiry title subject to your preferences.
With a click of a button export enquiries to excel or a CSV file and generate reports based on your business needs.
With moonstride you can easily keep on top of all ongoing enquiries. Using the calendar view functionality make sense of your to-do list with a clear overview of all of the enquiries you are working on and see enquiries that need to be actioned, followed-up or released. Prioritise enquiries, efficiently plan your time and meet deadlines.
moonstride’s Kanban (pipeline) view provides a clear and real-time overview of what is happening with each enquiry, quotation, and booking so you can easily stay on top of your workload and focus on the enquiries most likely to convert.
With moonstride’s tagging solution track the progress of all ongoing enquiries with the ability to instantly search and filter enquiries in your chosen format. From assigned to unassigned or not yet contacted use several fields to highlight the enquiries you are looking for.
Yes, you can easily manage the Kanban (pipeline) view stages as per your business requirements. In the pipeline stage there is a default stage for enquiries, quotations and bookings which cannot be deleted. It is possible to edit the name of each stage to suit your business needs.
Using our internal email communication system, you can send emails to the customer at any stage of the sales cycle and view all correspondence directly within the moonstride platform.
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