Travel Enquiry Management Software System

All the tools you need to accurately track, manage and utilise enquiries with minimal effort and time. moonstride’s enquiry management feature ensures optimal performance and the best chances of conversion.

Enquiry Creation

Capture all the information you need to get an enquiry off to the best start and turn quality enquiries into bookings.

From the date, holiday type, currency and passenger count, ensure your sales team gets the information they need to qualify all incoming enquiries.
Specify the enquiry source and track the effectiveness of lead generation and marketing efforts.
Easily link an enquiry to an agent profile in the system. The software will automatically apply the agent details, branding and commission rules.
Allocate an enquiry to a team member and track the ongoing status through to completion.

Passenger Creation

Have all the passenger information at your fingertips making it easier to offer excellent service and deliver a differentiated customer experience.

Add in passenger information your way. Pull through their existing information from the system, import their details from another file or manually enter the details directly into the platform.
Record all passenger special requests, preferences and requirements with a dedicated notes management tool, and build a strong rapport with prospective customers.
For repeat passengers, easily view their past interactions centrally. This includes all past and current enquiries, quotations, bookings and feedback, making it easier to create the perfect holiday and avoid juggling between multiple screens.

Enquiry Management

With the enquiry list feature, clearly visualise all enquiries at a glance. Ensure nothing is left to chance and effectively manage your workflow.

Keep on top of all incoming enquiries with the ability to view them centrally
Instantly search and filter enquiries in your chosen format. From assigned to status or unassigned, use a number of fields to highlight enquiries and easily see whos working on what, what needs to be done next and prioritise your workload.
Identify all quotations associated with a single enquiry, making it easy to keep track of the entire sales cycle for each enquiry.
With a click of a button export enquiries to excel and generate reports based on your business needs.

Calendar View

Switch to the calendar view and make sense of your to-do list with a clear overview of all of the enquiries you are working on. Prioritise enquiries, efficiently plan your time and meet deadlines.

Keep on top of all ongoing enquiries that have been assigned for the day, week or month and organise enquiries to action, follow up or release.
Double click on the listed enquiry for quick access to the passenger details.
Schedule follow up tasks using the integrated schedule calendar and view them centrally.

Note Management

Foolproof each enquiry with moonstride’s dedicated note management tool and ensure the key information is communicated across the appropriate channels.

Specify the note type to ensure it is communicated to the intended party. From internal notes to supplier notes or special requests, ensure all customer information or amendments are logged and highlighted.
Make certain notes visible on supplier or customer documentation to increase transparency and ensure a seamless customer experience.
Multiple notes are clearly and concisely displayed so nothing can fall through the cracks.

Tagging Solution

An easy and intuitive way to identify and collate enquiries based on pre-defined factors. Increase efficiency, stay organised and track the progress of all ongoing enquiries.

Tag enquiries in moonstride’s dynamic CRM and view a list of all related tags within one place.
Apply existing tags to an enquiry or automatically create a new tag and watch your enquiries move through the different stages of the sales cycle.
From VIP customers to enquiries that are active, on hold or closed, let tags inform you of the status of each enquiry and easily prioritise your workload.

Website Integration

Expand your sales channels with seamless website integration and automatically capture every website enquiry without lifting a finger.

Never miss an enquiry with automated integration between your CRM and website.
Reduce administrative tasks with every online enquiry loading automatically into the CRM. Increase productivity and save time.
Access to quick and accurate enquiry information in real-time so you can respond and nurture enquiries as soon as they come into the platform.

Frequently Asked Questions

What is Enquiry management software?

moonstride’s intuitive enquiry management software streamlines the process of creating, tracking and handling enquiries. Manage passenger details & requests and track each inquiry’s progress through every sales cycle stage.

What features are included in the moonstride enquiry management system?

Our system equips you with essential tools to handle enquiries effectively:

Create multiple enquiries linked to a single passenger record.
Access existing passenger records or create new ones based on enquiry type.
Record passenger special requests to enhance customer experience.
Allocate and track enquiries among team members until completion.
Generate multiple quotations for a single enquiry.
Manage customer interactions with notes, tasks, and follow-ups.
Enhance communication via a two-way email tool storing all correspondence centrally.
Automatically load online enquiries into the CRM through seamless website integration.

Discover more features here.

How does moonstride enquiry management benefit travel agents and tour operators?

Our software maximises your chances of turning enquiries into bookings by capturing all details required to craft an ideal holiday. Monitor enquiry status to ensure nothing slips through the cracks.

Can moonstride integrate with my website?

Absolutely! Our readily available APIs allow seamless integration between your website and the moonstride enquiry management software.

Can enquiries be captured automatically from the website?

Yes, once your website integrates with our enquiry API, all enquiries are directly populated into moonstride upon form submission.

Is it mandatory to include all customer details at enquiry creation?

No, you can create an enquiry without all customer details. However, lead customer details are needed to email quotations and documents.

How can we receive notifications for follow-ups?

Set manual notifications and alerts within each enquiry. These are automatically pushed to your dashboard, so you never miss a follow-up.

Can we customise the enquiry title to suit our business needs?

Yes, moonstride allows title customisation. Automatically generate titles based on rules, or manually input them as you prefer.

Can we export enquiries into Excel or CSV files?

Easily export lists of enquiries to Excel or CSV with a single click to suit your reporting needs.

Can we view all ongoing enquiries?

With moonstride, you can keep track of ongoing enquiries using the calendar view. Prioritise, plan efficiently and meet deadlines with an overview of action-required enquiries.

How does the Enquiry Kanban (pipeline) view assist users?

The Kanban view provides a clear, real-time overview of enquiries, quotations and bookings, helping you to manage workloads and focus on converting enquiries.

Can we identify unassigned or untouched enquiries?

Yes, use moonstride’s tagging to track enquiry progress. Search and filter to locate unassigned or untouched enquiries using customisable fields.

Can we modify Kanban (pipeline) view stages for our business requirements?

Yes, customise your Kanban view stages. While default stages can’t be deleted, their names can be edited to fit your business needs.

Is it possible to communicate with passengers at the enquiry stage?

Certainly! Our internal email system allows you to communicate with customers at any sales cycle stage, with all correspondence viewable within moonstride.