Frequently Asked Questions

We have answered the most common questions about moonstride travel CRM & software here, but please contact us should you wish to know more.
Supplier Profile
1 Is there a report that directly displays the confirmation status from the supplier for bookings?
Yes. To view this report, go to B2B > Supplier Accounting > Supplier Confirmation. Here, you will find a list of all bookings with the service and supplier details, as well as supplier confirmation status. You can filter by supplier and confirmation status.
2 Can I map multiple services with a single supplier?
Yes, while creating a supplier’s profile you can select multiple service types provided by the supplier.
3 Can I set up multiple markup and commission rules for the supplier?
Yes, you can set up multiple markup and commission rules for a single supplier and also define priority as required.
4 Can we configure payment terms, like due dates, for suppliers?
Yes, you can setup payment rules for suppliers and accordingly for each booking system will provide you the payment date.
5 Can we run any report to see a list of suppliers where payment is overdue?
Yes, you can run the Supplier Payment Due Report under Accounts Report module.
Task Manager
1 What kind of task can be assigned to the users?
You can set up a task for call, meetings, to-do, and emails.
2 Can I attach documents while assigning task?
Yes, while assigning the task you can attach documents by clicking on ‘+’ icon and click on ‘Save’.
3 Can I give tasks to other team members?
Tasks can be created for your own follow-up or be assigned to other moonstride users.
4 How can I prioritise my daily work activity using task management?
All tasks have a priority status so you can organise your daily activity based on its importance. Using the moonstride dashboard or dedicated task page, you can view all your daily tasks.
5 What is the benefit of using the moonstride CRM task management?

The moonstride task management is designed to empower collaboration, organisation and streamline your daily activity.

Task Management reduces the requirement to use multiple systems. Prepare for your day by viewing all your tasks in the moonstride platform showing due date and priority so you can prioritise your daily work activity. Tasks are also all linked to the relative customer, enquiry, quote or booking so you are only ever one click away.

Promote team collaboration, share and assign tasks with your team. View your teams’ daily activities and workloads.

6 Can you amend a task once it has been created?
Yes, any task can be amended. A task can be re-assigned to a different team member, change the priority status, due date, title, task detail or mark as pending or closed. All task details can be amended.
7 Can I view my team’s tasks outstanding?
Depending on your access, as well as your own tasks you will be able to see tasks for a team/group of individuals. This is determined and set up by your user access rights defined by your administrator.
8 Can I generate task reports?
Yes, you can view, filter and export tasks from the main Task Management page providing rich analytical data into your team’s tasks & daily activity providing insights into your workflows and team/customer interactions.
Cotação
Documentation
1 What languages does moonstride support?
Our customer documentation currently has pre-loaded headers and labels available in English, French, German and Spanish. You can add your own custom labels for any additional language.
2 How do I create agent branded documents?
When adding your B2B profiles, you can upload images of your B2B’s logos and contact details allowing this to be displayed in place of your own branding on documents. When creating documents, select your alternative branding option to generate documents with your B2B’s branding.
3 What travel vouchers can I produce from moonstride?

You can produce vouchers for any item in the booking as well as full booking vouchers and statements.

Vouchers can be produced in various ways from combinations of passengers to individual passengers. You also have a choice of how you want pricing to be displayed, choice of branding, storing, and sending third party vouchers and bulk vouchers for groups and bulk transfer booking & allocation.

4 What accounting documents can I produce in moonstride?
You can produce a host of accounting documents. The moonstride platform provides a full sales & purchase ledger module allowing you to produce documents at each step from supplier invoices, remittances, commission invoices as well as a host of reporting options.
Activity Calendar
1 What can I see on my activity calendar?
Enquiries, Enquiry Follow Ups, Quotations Expired, Balance Due Bookings, Customer Birthdays, Hotel, Flight, Transfer, Tour, Activity, and any other component type bookings.
2 How can I personalise my activity calendar?
Filter your selection of items to view only what is relevant for you, choose from daily, weekly, or monthly options, some access rights may also be set to limit whether you see every user’s activity or just your own.
3 Can I export my activity calendar?
Yes, you can export your calendar to PDF, there is also a print function.
4 What is dashboard?

Your moonstride dashboard is your homepage full of incredible insights and relevant information for your daily activity. You can find more information on your dashboard here.

5 Can I change my security settings so I can view more activities?
This will depend on your company’s security settings that are applied. Typically only administrators have will have the ability to update security and user access rights.
User Access Rights
1 How can I change the page and user access rights?
In our administrator category, choose user management and you will find all the user access rights settings here.
2 Who can change user access rights?
This is subject to your company security configuration, typically only administrator users from your company will have access to these settings and permission to amend any access rights.
3 What type of restrictions can I apply?
Restrictions vary from view to audit. View, Add, Edit, Delete, Resequence, Export, Audit Trail.
4 What can I restrict user’s access to?
There are over 100 options in areas or items that can be restricted from booking costs to accounts to customers to reports. It can be applied to individuals or groups of users and also by type of user such as our homeworkers.
Wordpress Leads to Moonstride
1 How can I manage enquiries from my WordPress website in moonstride?
Our enquiry WordPress API integration is simple and seamless. All your enquiry and contact forms can be mapped so that any customer enquiry is generated and populated in moonstride.
2 Is moonstride truly plug and play with my WordPress website?
Yes, from WordPress CRM integration to WordPress itinerary plugins on your website, all our API and moonstride elements are simple and easy to add, access and transform your workflows reducing manual workload and improving your customer interactions.
3 How can I reduce manual work with moonstride’s WordPress API integration?
With our enquiry forms automatically capturing and adding your leads into the moonstride platform there is no more copying and pasting your website enquiries. Display your tours and itineraries on your website quickly and easily without copying and pasting all your content for every new tour. moonstride and WordPress really go hand in hand to elevate your website and alleviate workload.
Agent Invoicing
1 Can I export invoices & reports?
Yes, all our reports can be exported into CSV and our travel agent invoice module allows you to export invoices in CSV & PDF format.
2 What multi-currency options are available in moonstride?
You can have any world currency you choose, simply find and activate your preferred currencies. If your bulk buy currency, you can set your multiple exchange rates based on booking dates and travel dates. Multi-currency, whether based on buying in multiple currencies or selling, moonstride caters for your multi-currency requirements.
3 What benefits does moonstride’s travel agency invoice and agent module provide?
Keep on top of your travel agent profiles, commissions, mark ups and accounting all in one place. Easily manage your agent’s contact info, payment options, manage your mark ups and commissions for all your agents with our agent module. Our dedicated travel agent platform allows you to do everything you need when dealing with agent accounting from booking invoicing, commission, and payments all backed up by rich analytical data accessed through multiple reporting options and exportable to CSV.
Tags
1 What are travel CRM tags?
A tag is a label you can apply to a customer, enquiry, quote or booking in moonstride.
2 Can I report on and export the tag information?
Yes, we have a dedicated report with lots of filters for your Tag management and our reports can be exported.
3 Can I make custom tags in travel CRM?
Yes, the moonstride tag management is bespoke. You can create your own categories and tags to suit your business preferences. Just create your category and create your tags. We have added an example below; Category: Budget Tags: Economy, Mid-Range, Luxury You can add as many categories and tags as you like.
4 What is the benefit of having travel CRM tags?
The more information you have about your enquiries or customers means you have more data to analyse – see our customer section for more info. See what percentage of your enquiries are Luxury, see how many economy enquiries you receive, see what budget category converts best for your business. Use this information to optimise your sales process, product, influence marketing choices and drive smart decisions.
Agent Module
1 How can I apply Mark Ups & Commission to my Agents?
In the moonstride travel agent module you can set mark ups and commission rates by groups or individual agents or a mixture of both. Not only can you set mark ups and commissions for individual agents, you can go to a more granular level and set rates by component type.
2 Can I use my agents branding to produce documents?
Yes, on the moonstride travel CRM agent module, you can load your agent’s logo and information and produce documents from moonstride in your clients branding.
3 What accounting options do I have for my Agent bookings and accounts?
With moonstride’s dedicated agent functionality, you can produce booking statements & reports, commission invoices & reports, allocate payments – you can keep handle and keep track of all your agent accounting in moonstride.
4 How can I streamline my communication with Agents?
Send generated, personalised documents directly from moonstride using the moonstride travel agent CRM. Take advantage of our email centralisation feature to streamline all your enquiry, quote and booking communication.
5 What can I learn about my agents from reports on moonstride?
From accounts to performance, bookings to revenue, moonstride’s travel agent CRM platform provides multiple agent reports providing a huge pool of rich analytical data.
Websites
1 Are moonstride travel websites mobile friendly?
Yes, all our travel agency website development and tour operator website solutions are responsive and mobile friendly.
2 Does moonstride have an online booking engine?
Yes, moonstride’s travel website solutions include an online booking engine option with a slick customer journey customised to your branding. Tour booking engine, dynamic package booking engine or single component booking engine, all can be incorporated in the moonstride travel agency website design, tour operator website designs and more.
3 Are moonstride websites white label?
moonstride can white label your website. White label booking journeys and bespoke designed and developed websites, we work with you to create your bespoke tour operator web design, travel agency web design. In fact we work with travel business’s across the industry from Tourist Boards and Travel Sellers to Airports and Hotels.
4 Can you migrate our current website data?
Yes, moonstride can help you with your data and content migration. Our experienced and expert team allow you to move your data and details from one site to another taking steps to ensure your SEO rankings remain.
5 How can a moonstride website benefit my travel business?
The moonstride travel agency website design services mean your website will be modern, responsive, user friendly and captivating. Using the latest technology and intuitive designs, your website can visually stand out from the crowd simultaneously delivering a top customer user experience.
Task Management
1 Can I give tasks to other team members?
Tasks can be created for your own follow-up or be assigned to other moonstride users.
2 How can I prioritise my daily work activity using task management?
All tasks have a priority status so you can organise your daily activity based on its importance. Using the moonstride dashboard or dedicated task page, you can view all your daily tasks.
3 What is the benefit of using the moonstride CRM task management?
The moonstride task management is designed to empower collaboration, organisation and streamline your daily activity. Task Management reduces the requirement to use multiple systems. Prepare for your day by viewing all your tasks in the moonstride platform showing due date and priority so you can prioritise your daily work activity. Tasks are also all linked to the relative customer, enquiry, quote or booking so you are only ever one click away. Promote team collaboration, share and assign tasks with your team. View your teams’ daily activities and workloads.
4 Can you amend a task once it has been created?
Yes, any task can be amended. A task can be re-assigned to a different team member, change the priority status, due date, title, task detail or mark as pending or closed. All task details can be amended.
5 Can I view my team’s tasks outstanding?
Depending on your access, as well as your own tasks you will be able to see tasks for a team/group of individuals. This is determined and set up by your user access rights defined by your administrator.
6 Can I generate task reports?
Yes, you can view, filter and export tasks from the main Task Management page providing rich analytical data into your team’s tasks & daily activity providing insights into your workflows and team/customer interactions.
Reminders Notification
1 How can I send automated emails to my customers?
moonstride platform lets you create email templates based on triggers such as booking date, travel date, return date, balance due date. Set your emails to go x number of days prior / after trigger date to automate your process.
2 What can I set staff alerts for?
Travel CRM alerts can be set up for a number of important events related to your enquiry, quote or booking. New enquiry, enquiry follow up, quotation expiry and supplier confirmation pending are just a few of the notifications and alerts that you can set up.
3 What are tasks?
Removing the requirement for calendar reminders and to do lists, the moonstride task management allows you to assign tasks against customers, enquiries, quotations, and bookings. You can allocate tasks to other staff members with a due date, priority, and free type to do section. View all your tasks in your own dashboard or on your dedicated tasks page. Never miss a deadline with our task management module empowering staff collaboration, streamlining and centralisation your daily workload.
4 Can I send payment reminders to my customers?
Yes, using moonstride’s travel CRM reminders you can send balance payment reminders to your customers. You can set up your email template and automate the process to notify clients x days after balance due date.
5 What other automated emails can I send?
You can automate emails for almost anything based on the key date triggers on the booking or customer profiles whether that is balance payments, asking for a review after clients have returned to sending happy birthday, welcome back or anniversary messages.
Booking
1 How does a travel booking CRM help customer communication?
You send all documentation such as quotations, itineraries, customer invoices, booking vouchers and more all from the moonstride platform. All documents and emails sent from moonstride are personalised to your client. You can display notes such as special requests and include cover letters. moonstride keeps a document history showing all your generated documents sent to your clients.
2 Why should I have travel booking management software?
Travel booking management software provides a comprehensive solution to streamline your operations, enhance customer experience, increase efficiency, and boost revenue.
3 What is a two-way supplier communication system?
Bring automation into your offline booking products and send email requests generated by the moonstride platform to your suppliers for single or groups of components to be confirmed. Upon response from your supplier, your component(s) booking status will get updated on your booking.
4 How can I track & handle customer payments?
Whether looking at individual bookings or running payment reports, get detailed information on all payment related information. Whether your sending payment links to clients or adding off platform transactions, all your customer payments can be organised, tracked, and reported in moonstride.
5 What passenger information can I capture & store?
The moonstride passenger area allows you to capture a host of information from the standard name, tel, email and address to dietary, medical, and general preferences. Add detailed passenger notes, white label fields, or use pre-populated drop-down menus. You can even upload copies of documents received. Did you know the passengers are linked to the customer? For repeat bookings, don’t manually enter details over and over again, select from your existing passengers.
Hotel Api
1 What is a hotel search API or hotel booking API?
API stands for Application Programming Interface. In simple terms, a hotel API acts as a bridge between different software applications (moonstride & hotel booking platform), enabling them to share data and functionality seamlessly. In this case it is a request for hotel information, pricing and availability and further to this, hotel booking functionality.
2 What is a Hotel Booking Engine?
With one or more Hotel API integrations connected to your moonstride platform, you can build your booking engine. A booking engine allows you to find and book accommodation from a third-party supplier directly from your moonstride platform. This removes the requirement of going onto third party portals to search for prices and manually add to your quotation or booking. Allow your customers to book on your website by adding our online booking engine for a complete hotel booking solution.
3 What accommodation suppliers does moonstride connect with?
moonstride has wide range of third-party connections directly and via hotel aggregators. Choose from our list of already integrated suppliers, if you have a supplier that is not on our list, we are happy to create new connections. If you would like to know more about hotel API’s or check a connection, please send us a message and we will be able to provide you any additional information you require.
4 What are the benefits of a Hotel Booking Engine?
A hotel API integration or Hotel Booking Engine makes the searching and booking streamlined and efficient. Without a Hotel Booking Solution, typically you would need to go onto your suppliers’ website or portal, use their search functions to identify the accommodation and book from their portal and then manually enter this information to create a quotation or booking. Any changes to quotation or booking, you would need to again visit the third-party site to confirm and then update your quotation or booking with any change in pricing, add hotel information and confirmation. With a Hotel Booking Engine, the search process is done from your moonstride platform including multiple search parameters and filters to help you identify the right accommodation for your client. All pricing and availability are checked real time and with one click all this information can be added to your quotation. Quotations can be turned to bookings in one further click where your reservation is confirmed, and confirmation reference added to your booking. With moonstride’s built in features such as our pricing manager, all your mark ups, commissions and margins can be set up in advance further reducing the number of manual steps required to provide a price to your client.
5 What do I need to get a hotel booking engine?
You must have a commercial agreement with the hotel aggregator, bed bank or channel manager you want to connect with. You just need to provide us with your agency credentials, and we do the rest.
Pricing Manager
1 What is a pricing manager?
Pricing Manager is a module within moonstride that provides a multitude of options to set up your markups, margins, deposits and more at a granular level.
2 What benefit do I get from a pricing manager?
Being able to easily view, manage and update all areas of your pricing make moonstride’s pricing manager an effective, efficient, and helpful tool. With a range of rules, configurations and reporting options you can stay on top of all your business pricing requirements.
3 Can I add different Marks Ups for different suppliers?
Yes, every supplier can have its own markup rules.
4 Can I add different Mark Ups for different components from one supplier?
Yes, you can set different mark ups for individual components from a single supplier.
5 Is it simple to change pricing in the travel CRM pricing manager?
Our user-friendly software allows you to manage, update and change pricing with ease. Easy to use but smart functionality allows you to completely control your costs and profit margins.
Travel Solutions
1 What digital travel solutions does moonstride offer?
moonstride provides a travel CRM, booking engine, back office and websites. Whether you are looking for an off the shelf product or a completely bespoke travel platform and/or website, moonstride provides complete travel systems and websites for the travel industry.
2 Does moonstride provide travel IT solutions?
moonstride is a single solution travel platform providing off the shelf and bespoke travel solutions to the travel industry. If you need consulting services, just let us know. We provide consulting services ranging from strategy development to change management and implementation.
3 Does moonstride offer digital consulting services?
Yes, we are here to help you get your digital transformation started. We provide guidance and support with our knowledgeable and experienced travel industry team. Contact us today to organise a call with our expert team to discuss your first steps to digitally revolutionise your business.
4 What type of businesses do moonstride work with?
moonstride works with all travel industry businesses. We provide travel solutions for corporate, travel agencies, online travel agents, tour operators, DMCs, DMOs & tourist boards, homeworkers, and more. The moonstride platform is packed full of features catering for the travel industry with bespoke projects available on request.
dmo
1 What is a DMO?
DMO stands for Destination Marketing Organisation. A DMO is an entity, typically at the regional or local level, responsible for promoting and marketing a specific destination to attract tourists, business travellers, and other visitors. DMOs work on various initiatives such as advertising, public relations, events, and partnerships to showcase the attractions, facilities, and experiences available in a particular location.
2 Do you design and build customer facing websites?
Yes, we have a dedicated UI/UX design team that can help you create your visually stunning website. View our website page here.
3 What is destination marketing software?
Destination marketing software refers to a specialised type of software designed to assist destination marketing organisations (DMOs) in managing and promoting their destinations. It provides tools and features that help DMOs streamline their marketing efforts, attract visitors, and enhance the overall destination experience. This can come in many forms such as Content Management, Web or Landing Page Creation, DMO CRM, Campaign Management, Partnerships & Collaboration, Analytics & Reporting.
4 What is the benefit of having moonstride DMO software?
There are many benefits to moonstride’s DMO solutions, below are just some of the items moonstride can help your business with; State of the art website design, improving user experience, increasing visitors, visitor interaction, automation, integration, collaboration, centralisation, communication, organisation, analytics & reporting.
5 Can you help with and migrate existing website data?
We can help with all your migration requirements from your existing website to your innovative new website. We always follow best practices for site migration ensuring your search engine rankings remain.
Onboarding
1 What is onboarding?
Onboarding is your step-by-step process to set up the moonstride platform to your requirements and provide training and support.
2 Why is onboarding important, what is the purpose of onboarding?
Onboarding is an important process as this ensures you have your moonstride platform configured to your requirements and optimised to give you the best moonstride experience. The onboarding process, in summary, covers your account set up, technical configuration and initial training.
3 How to do onboarding process?
The first step is the setup of a support platform, an area where you and the moonstride team can communicate and keep track of all requests, requirements, and conversations. Our dedicated onboarding team will organise a call with you to discuss your requirements and from there a series of sessions will be organised following a bespoke checklist tailored specifically for you.
4 What is an onboarding checklist?
An onboarding checklist is a list of key tasks that need to be completed to set up the moonstride platform for you and also includes training sessions. Every checklist is bespoke, designed and tailored to include and cover all technical & account set up, API integration requirements and user training in the various modules you require. The checklist ensures you get a clear structure to make your onboarding process as smooth and successful as possible.
5 What are the benefits of Onboarding?
  • A successful outcome is defined by the planning and processes.
  • To make the most of the moonstride platform it is important that you understand how to use moonstride from the basic functions to all the amazing features available.
  • Set up is vital, onboarding ensures that you have everything you need from the moonstride platform from supplier API connections to your branding.
  • Our onboarding teams provides technical guidance throughout the setup and implementation period with accessible help and support.
Hotel crm
1 What are the benefits of a CRM in hospitality industry?
A CRM provides an opportunity for guest profiling, to aid booking management, guest communication & engagement and more. Create guest profiles including information such as guest preferences, demographics, stay history, special occasions, and communication preferences. By maintaining comprehensive guest profiles, hospitality businesses can personalise the guest experience, tailor offers and services, and anticipate guest needs. Guest Communication and Engagement: personalise guest communication throughout the guest journey. This includes pre-arrival emails, welcome messages, post-stay feedback requests, and promotional offers. By using moonstride CRM tools, hospitality businesses can engage with guests through various channels. moonstride’s analytical capabilities allow hospitality businesses to gain insights from guest data. They can generate reports and perform data analysis to identify trends, patterns, and opportunities for improvement. This information can guide marketing strategies, pricing decisions, and service enhancements to better meet guest expectations.
2 What is a hotel CRM?
CRM stands for Customer Relationship Management; in the hotel and hospitality industry it refers to the strategic approach and technology solutions to manage and enhance relationships with their customers. CRM in the hospitality industry focuses on understanding and meeting the needs of guests, improving guest satisfaction, and building long-term customer loyalty.
3 What is the Dashboard?
The moonstride Dashboard provides an overview of your business. View your recent business activity, performance, tasks, reminders, notifications and rich analytics all from your personalised dashboard.
4 What reports can I generate from moonstride?
moonstride has a host of reporting features throughout the system. Nearly all our reports can be filtered, and data sorted, and all of our reports can be exported. Find out more about reporting here.
5 Can moonstride connect to my PMS?
moonstride can be connected to PMS platforms. Subject to the third-party availability moonstride can connect to third party software, please contact our team for further details.
Customers
1 What is customer profiling?
Customer profiling, also known as customer segmentation, is the process of creating detailed profiles and descriptions of your target customers. Gather, store, and analyse data about your existing and potential customers to gain insights into their characteristics, behaviours, preferences, and needs. Customer profiling helps businesses better understand their customers on a deeper level, enabling them to tailor their marketing, sales, and customer service strategies to effectively reach and engage their audience.
2 Why is customer profiling important?
Customer profiling allows businesses to understand customer expectations, communication preferences, and touchpoints throughout the customer journey. This understanding helps in optimising the customer experience, ensuring that interactions, support, and service align with customer preferences and needs. By delivering personalised and tailored experiences, businesses can foster customer loyalty, drive repeat purchases, and generate positive word-of-mouth. Profiling can also identify opportunities for upselling or cross-selling by understanding customers’ needs and preferences, allowing businesses to offer relevant additional products or services. Customer profiling allows businesses to segment their customer base into distinct groups or segments based on shared characteristics. This segmentation enables businesses to identify high-value customer segments, understand their unique needs and behaviours, and develop specific strategies to target and serve each segment more effectively.
3 How does this work with Data Protection & GDPR?
Data protection refers to the safeguarding of personal data from unauthorised access, use, disclosure, alteration, or destruction. It involves implementing measures and practices to ensure that individuals’ personal information is handled securely and in compliance with applicable laws and regulations. The General Data Protection Regulation (GDPR) is a comprehensive data protection law that came into effect on May 25, 2018, in the European Union (EU) and the European Economic Area (EEA). It establishes a set of rules and regulations for the protection of personal data and grants individuals’ greater control over their personal information. It’s important to note that customer profiling should be done with respect to privacy regulations and ethical considerations. Businesses should ensure they are collecting and using customer data in compliance with relevant laws and regulations, and they should prioritise data security and customer privacy throughout the profiling process. moonstride is a standards compliant platform for storing and managing sensitive customer data.
4 Is it just customer data I can access?
moonstride provides a section dedicated to both customer and passenger records allowing you to view not just customer information but individual passenger records.
5 How can I start customer profiling analysis in CRM?
There are a number of methods of customer profiling with a variety of sources. Here businesses can analyse the customer’s data and store in the moonstride CRM. By analysing this data, you can uncover patterns, segment your customer base, and derive insights about customer preferences, purchase behaviour, and other relevant metrics. It can help businesses understand actual behaviours and identify patterns or barriers that may affect the customer experience.
pipeline kanban view
1 What is a Sales Pipeline?
A sales pipeline consists of multiple stages that reflect the progression of a sales opportunity. A sales pipeline provides you with an overview of your leads or prospects in your sales cycle, a visual representation of the stages and steps involved in a sales process. It outlines the journey a potential customer goes through from initial contact with a company or salesperson to becoming a paying customer. The pipeline serves as a framework for managing and tracking sales opportunities and helps sales teams organise their efforts to drive revenue.
2 What is a Kanban View?
Kanban view is a visualisation method used to manage and track the progress of a work flow or enquiry. In our Kanban view, enquiries are represented as individual cards or sticky notes, typically organised in columns or lanes that reflect different stages of the customer journey. Each column represents a specific state or status of the enquiry such as quotation sent, balance payment due, completed.
3 Why is pipeline management important?
There are several reasons why sales pipeline management is important. It allows sales managers to have a clear understanding of the sales team’s activities, progress, and potential revenue. By tracking the pipeline, they can forecast future sales, identify trends, and make informed business decisions. Effective pipeline management provides visibility, enables performance monitoring, drives process optimisation, supports forecasting and planning, and fosters proactive opportunity management. It is a vital practice for sales organisations to achieve their revenue targets, enhance productivity, and ensure long-term success.
4 How do you create and build a sales pipeline?
In moonstride your pipeline is completely bespoke and very simple to create. There are just 3 set modules; Enquiry, Quotation & Booking and you create all the stages in between receipt of enquiry up to confirming booking and further that match your sales workflow. Whether that’s 5 or 50 stages, you can be as broad or detailed as you wish. Create all your stages of your workflow in moonstride and you are ready to start viewing all your enquiries in your sales pipeline.
5 How to manage your sales pipeline?
There are multiple ways to manage and update your sales pipeline.
  • Let’s start with automation. If you have our Enquiry API which comes as standard with our moonstride platform, any lead generated from an enquiry form completed on your website will be added to your enquiry list at the first stage of your sales pipeline.
  • If a quotation is created for any enquiry, your lead will move to the quotation stage automatically, again this automation takes place if that lead turns to a booking.
  • You may have received a new enquiry but have requested further information before you can provide a quote. You may have set up a pipeline stage for this in moonstride and your sales representative can update the lead accordingly in the individual lead screen and this will be represented in your sales pipeline view.
  • In our sales pipeline Kanban view, you have a simple forward drag and drop option letting you update the status of your lead in the sales pipeline overview.
Accounting Integration
1 How can we lock an invoice using the supplier invoice software?
As soon as you have received an invoice from your supplier you can lock a professional looking invoice in seconds using the supplier invoice software. Simply assign the booking record the invoice number, payment, a description and reference number and with a click of a button generate your invoice. All the information is automatically saved and stored centrally so you can easily keep track of all ongoing payments and stay organised.
2 Is it possible to generate a single invoice for one supplier which includes payments for several different bookings?
Yes, our moonstride platform provides the flexibility to bundle several payments for different bookings together into one simplified invoice. The invoice will clearly display the booking reference alongside each payment so the supplier can identify what the payments are for and you can save time by sending one invoice rather than several individual invoices specific to each booking.
3 Is it possible to create invoices depending on the Net/Gross amount?
You may mark a supplier or agent as Net or Gross type in moonstride, and depending on the case, you can produce/record invoices for the gross amount or net amount and, if necessary, even generate a commission invoice.
4 Can I lock payments in multi-currency for my suppliers?
Yes! Our platform allows you to record supplier payments in multiple currencies and even gives you an analysis of currency fluctuations!
5 Is it possible to send a payment for multiple invoices to a supplier in one go?
Yes, with moonstride you can save time and increase productivity by paying multiple invoices in one go. Simply select the supplier and clearly view all invoices linked to that supplier, bundle together the invoices you want to pay for and send the payment for these in one go.
6 Do the invoice software record payments send to each supplier?
As soon as you have made a payment to your supplier and generated an invoice, you can easily log and record both partial and full payments that have been made and track all payments so you know exactly what has been paid, when to send your next payment and how much you still owe.
7 Can we generate credit note for suppliers?
You may create refundable credit notes for suppliers in moonstride, which they can download and send, and you can even mark them as reimbursed after a refund!
8 Does the platform generate a receipt for each payment made by customers?
moonstride does offer the ability to produce an invoice or receipt in relation to a payment received, you can easily share this document with your clients, along with a notification mail that their payment is recorded.
9 Can we get a statement to view Agents’ pending payments?
By using our “Agent Statement by Bookings” report to retrieve the list of outstanding payments to/from your agents, you can ensure that you never miss an agent payment.
10 Can we record partial payments against an invoice?
Our platform gives you the flexibility to record partial or full invoices and lock partial or full payments against those invoices, greatly simplifying and streamlining the invoicing process.
11 Do you have integration with any accounting software?
We presently have Xero connectivity ready to integrate, and QuickBooks integration in the pipeline!
12 Do we get a financial summary of each booking?
Yes, our platform offers a financial summary for each booking, showing the profit, currency fluctuations, and other financial variables on a single screen!
13 Does the platform provide a Sales or Purchase Invoice Report that we may import into our accounting software?
Yes, get purchase/sales invoices report which can be customised to import in to your third-party accounting software!
Reports
1 Can I get a list of suppliers whose payment is due?
Using our Supplier Payment Due report, which will identify the suppliers to whom you must make a payment, you can never forget a payment that is due!
2 Can I customise reports in moonstride CRM?
All our reports can be data sorted prior to exporting, you can use our filters to display just what you need to view, you can choose what you want to export. If you need bespoke reporting, we can do this for you too!
3 How can we view overall activity of the platform?
moonstride travel CRM dashboard gives you rich reporting and analytics of your company. Using dashboard, you can view data like overall sales and profit statistics, staff specific sales and profit, quick alerts, and notification, etc. Please refer to this link to view more features available in moonstride dashboard.
4 Can I download a report?
You can export all our reports to Excel. Report, export, and your downloaded report is ready for you.
5 What type of reports can we pull from moonstride?
We can pull reports including:
  • Operational reports which give information related to day-to-day operations on the platform.
  • Sales reports which mostly cover the content for the marketing team where they can get statistics for the number of bookings and data related to the customers.
  • Financial reports will give the projections to the financial statistics over the period. Also, account related reports would help the accounting team to manage the credit debit balance related to each booking.
6 Does moonstride offers reports on task management?
You can use moonstride task management screen to view all the task with their status, priority, and ETAs. For more details on task reporting, you can refer to features in moonstride task management.
7 Can we have a report that would give the bookings with the payment mode?
Yes, we can see the bookings that have been paid for using various methods on the Banking report. You can also view the bookings against which any financial transactions have been done. This report will show list of all transactions with their status (e.g., failed, refund) and payment source (e.g., card, cash, bank transfer).
8 Do we have a report from where all bookings special notes can be extracted?
You can see notes added against each quotation and booking from the booking note reports. You can also export this report.
9 Can we have a report that would give all the details related to the booking?
Service Sales Analysis Report will give you a detailed view starting from booking status to profit. This report also has multiple option to filter from supplier, Agent related statistics. It will also show the profit margin in % for all the bookings.
10 Can we get daily, weekly, monthly, quarterly, and yearly analytic reports?
Yes, our platform provides accurate and up-to-date analytics for enquiries, quotations, bookings, payments, service wise. You can filter reports based on your requirement, it can be daily, weekly, monthly, quarterly, and yearly.
11 Can we get information about the payment paid and payment due for each customer?
You can refer to the Customer Balance due report which will provide information like booking reference, payment amount, amount paid, number of days left before the balance amount to be paid along with the due date.
12 Can we generate CAA / ATOL report from the platform?
You can generate ATOL report for flight only, single contract and multiple contracts. This data can be pulled out based on the bookings made in the current month, departing in the current month, booking departing in future.
13 Do we have a report to check out the hotels reserved on a particular day?
We deliver a report that shows the hotels booked on a certain day. In this report, you’ll find information about the hotels listed, the number of rooms reserved, the board basis, the check-in and check-out times, and a lot more information about the service.
14 Can we get the list of passengers flying on a specific date?
Yes, based on the flight dates, our platform offers a report. Along with the airline/flight number, you will receive the passenger list, E-ticket/Seat number, and the flight route.
15 Can we get the list of transfer service based on pickup date?
You can obtain a list of the transfers that are scheduled on a certain date. The booking number, location information, passenger count, and other relevant data are included in this report.
16 Can we run a report to see the list of bookings where supplier confirmation is pending?
Yes, you can get a report to look into the bookings where supplier is yet to provide confirmation of service. You can even run a report to get the list of bookings where supplier has confirmed the service.
17 Do we have a report based on customer?
Yes, our platform provides you a customer report which includes a customer’s overall information including their address, contact details, quote/booking count and payment figures.
18 Can we run a report to gain insight into the reservations made on an annual and monthly basis?
Our platform offers precise statistical information on bookings made on a monthly and annual basis, allowing you to make comparisons.
19 Can I get a list of suppliers whose payment is due?
Using our Supplier Payment Due report, which will identify the suppliers to whom you must make a payment, you can never forget a payment that is due!
20 Can we run an invoice report which can be imported to our third-party software?
Yes, get purchase/sales invoices report which can be customised to import in to your third-party accounting software!
21 Can we manage hotel inventory?
By using our hotel inventory report, you can conveniently check and manage the inventory of your contracted hotel rooms.
Sales Representative
1 How is training provided?
We will provide online training sessions for the moonstride platform. The platform includes its own helpdesk and video tutorial. We will also provide additional literature and knowledge resources.
2 Will I have marketing materials available?
Marketing material is provided and will be shared with you once you have become a member and your training has been completed.
3 Do I need to sign a contract with moonstride?
Yes, you will need to sign a partnership agreement. This is for the protection of both parties.
4 Who can become a moonstride Sales Representative?
To become a moonstride sales representative you must have connections and/or knowledge of IT products or the travel industry to effectively sell our moonstride product. Use your knowledge and connections to generate leads and earn revenue. You should have an understanding of sales and marketing processes of IT products and/or travel products and be actively ready to promote the moonstride platform. To join our program, you should be a legitimate and established business with a proven trading history. *A screening process is carried out by moonstride to ensure the quality of our partners
Homeworker
1 What is a homeworker module?
moonstride offers a simple homeworker travel solution that allows travel companies to outsource travel specialists to work solely for them in return for a commission. The software provides homeworkers with the tools, technology, and support to build, sell and manage holidays on behalf of the company.
2 Is it possible for homeworkers to see other sales coming in from other travel specialists in the company?
No, homeworkers can only access enquiries, quotes, and itineraries that are linked to their account at any time.
3 Can homeworkers send quotes using different currencies?
Certainly! Homeworkers have the option to modify the currency at the time of creating the quote, increasing their global offering, and in turn, providing the customer enhanced customer service.
4 Can homeworkers set up their own suppliers to the quotations or bookings they are creating from the platform?
When creating a quote, a supplier is set as default for all the homeworker. As soon as the quotation is confirmed, it is then possible for admin users to modify the supplier accordingly.
5 Can homeworkers share quotation emails from the platform?
Yes, they will have provision to share the quotations from the platform with their customers.
6 Can homeworkers share booking documents from the platform?
Yes, they will have the ability to share the booking documents/vouchers.
7 Can homeworkers see their commission in each quotation or bookings?
Yes, the commission structure which is setup by admin users will be reflected on each homeworker’s account while they are creating a quotation or booking.
Transfer Allocation
1 What is the transfer allocation module?
Using the transfer allocation module you can allocate multiple bookings to single transfers from shared to private taxi transfers.
  • Allocate transfer to multiple booking & view cost for each supplier, compare and select supplier (low to high cost) as per your requirement.
  • moonstride’s transfer allocation module will also help you to send bulk supplier confirmations.
  • moonstride will also attach vouchers for each booking in the email.
  • Suppliers will receive an email wherein, they will have a link to provide confirmation. On clicking the link, suppliers will be redirected to the web page, where they can view all pending bookings and confirm/decline booking.
Confirmation / Declined services can be seen in the “Bulk Transfer Allocation” report
2 Are transfers limited to car transportation or can this be used for multiple transfer types?
Multiple transfer types are available. In addition to cars, the transport allocation module also includes coaches, boat transfers, and rail transfers. With our solutions, you’ll be able to deliver your customers to their destination no matter where they come from!
3 Can the allocation module automate transfer times based on pickup and dropoff times to specify the transfer duration?
Yes. Once you provide confirmation, our programme will automatically establish the pickup and dropoff times. Simply enter the data, sit back, and moonstride will do the rest.
4 Is it possible to view all transfers embarking or disembarking on a specific flight?
Sure! When you enter the flight number into our program’s transport allocation module, it will automatically generate a list of transfers linked with that specific flight. You can also manage bookings by searching for the following terms: agent name, allocation status, start/end date and time, voucher number, transfer type, and location.
5 What is the maximum number of bookings that can be added to one transfer?
It is determined by the transfer’s capability. A car has a maximum capacity of 5 seats, but a bus, for example, has a maximum capacity of 20 people. The number of available bookings will be determined by the occupancy limit of the transfer.
6 Can I manage different transfers and load different types of contracts in the system?
Yes. All of your transfer contracts, including private transfers, shared transfers, airport and hotel transfers, can be simply managed. Furthermore, you can tag each of the many sorts of transfers, making it easier to find them and utilise them when generating and administering contracts.
7 What features are provided by moonstride for Transfer API Integration?
Transfer API Integration with moonstride includes the following features:
  • Search, book and confirm transfer reservations
  • Booking vouchers
  • Real-time availability
  • Booking confirmation
  • Flexible markup
8 Can I connect with a transfer supplier to get real time data?
Yes! Nothing provides more security than being connected in real time with a transfer supplier. You can connect to multiple dealers and global distribution networks with moonstride, allowing you to make bookings efficiently and in real time. What is the best of all? Thanks to moonstride’s sophisticated quotation software, you’ll also get access to the best rates and a variety of worldwide travel product information. moonstride now supports the following sources for integration:
  • HTX (through Paxport)
9 Is it possible to add trip level markup in the system?
Yes, our system automatically calculates the markup on added seasons of the supplier cost, allowing you to generate the price of the trip for the consumer instantaneously.
10 Can we add a new booking to an existing transfer Voucher?
You can add the booking to an existing transfer voucher. After reviewing the passenger’s reservation information, method of transport, and vehicle capacity, click “Save” to add the booking to the current transfer voucher.
11 Is it possible to manage a sub-journey within the context of a larger journey?
Simply click on the “Manage Journey” option in the trip template to add as many layers or sub-journeys as you wish.
12 Can we allocate transfers to the different bookings having the same area?
Our system manages the details based on parent location to allocate transfers to different bookings for the same or nearby areas.
Quotation
1 What is Quotation Management Software?
moonstride’s quotation management software streamlines the entire quotation process with the ability to create fast and flexible quotes, which are error-free and look visually stunning. Send quotations to customers with ease and provide an easy way for them to pay.
2 What features are provided by the moonstride quotation management system?
moonstride’s quotation management system provides all the tools you need to create and send quotations. These include:
  • The creation of personalised day-by-day packages within minutes using our flexible package builder.
  • Easy access to an array of travel services including flights, accommodation, transfers and more.
  • Elimination of pricing errors with simple costing and predefined markup rules for each service component, letting the system calculate the expected costs for you.
  • Predefined rules to automatically define a quotations deposit amount, expiry date and validity.
  • A notification centre to keep you updated with tasks and alerts associated with each quotation.
  • Sharing quotes/documents with customers with a click of a button.
For more features, click here.
3 How does the moonstride quotation management software help travel agents and tour operators?
Designed to make your life easier, our quotation management software helps you create tailored day-by-day packages within minutes. Easily manage dynamic pricing, share quotations and provide an easy way for customers to pay. With intuitive notification rules, get real-time updates on the status of every quotation and increase the chances of converting them into bookings.
4 Can I create multiple quotations for one enquiry using the moonstride quotation management software?
You can create multiple quotations associated with one enquiry. All quotations are stored centrally to ensure you save time and keep your workload organised. Easily view all quotations associated with a single enquiry in the quotation management system and gain insight into the enquiry’s stage of the sales cycle.
5 How can travel agents and tour operators add travel services into a quotation?
Add travel services from a variety of sources and maximise your ever-growing product offering with moonstride. Quickly search and add travel services loaded from your product inventory, enter travel services manually or integrate with third-party suppliers and book the travel services you need directly within the platform.
6 Can I connect with third-party suppliers to get real-time data?
With moonstride, you can connect with multiple suppliers and global distribution systems and make the booking process simple and effective with real-time availability and confirmation. Gain access to the best negotiated rates and extensive global travel product content, direct from within moonstride’s quotation software. Here are just some of the integrations supported by moonstride:
  • Aviate, Paxport for flights
  • Paxport, Hotelbeds, Interhome, Pierre Et Vacances for hotels
  • Holiday Taxis for transfers
For more details, please click here.
7 Is it mandatory to add customer and co-travellers details into the quotation?
To create and send a quotation, you will have to insert the lead customer details to email them the quote and associated documents. However, it is not necessary to add co-customer details at this stage.
8 Can we email quotation documents to customers directly from the platform?
Easily send the customer their quotation via email, weblinks, or PDF directly from within the platform. Even better, let them view their dream trip on the mobile app where they can access all the information on or offline. Access to itineraries has never been easier and customers can view them on the go and in real-time speeding up the booking process.
9 Is it possible to create quotations that provide a day-by-day breakdown?
All arrangements are laid out day-by-day and costs are clearly presented, so your customer knows exactly what is included within their quotation.
10 Can we setup multiple deposit rules for a quotation?
Create predefined deposit rules to suit your business needs. Based on these configurations the system will automatically work out the deposit amounts for you. For more details, please click here.
11 Can we customise quotation and itinerary templates?
Using our moonstride CRM, each itinerary/quotation can be saved as a template, to save you time and avoid having to create each itinerary from scratch. All documentation is built on HTML templates making it easy to edit them suited to your customers’ requirements. Work more intelligently, improve your turnaround time, and sell more.
12 Can we communicate with customers and send emails at the quotation stage?
Using our internal email communication system, you can send emails to the customer at any stage of the sales cycle and view all correspondence directly within the moonstride platform.
13 How can we check the service availability from a supplier before sending a quote to the customer?
moonstride’s supplier confirmation management offers a two-way system, which emails all of the travel details to suppliers so they can quickly confirm availability directly within the platform. The system will notify you when each supplier responds, allowing you to ensure that all services are available before sending the quotation to the customer. Not only is the risk of error reduced but communication with the suppliers is improved.
14 Can we track the history of quotation emails sent to the customer?
Our moonstride platform syncs all customer email correspondence to its associated quotation so you can easily locate all correspondence with a click of a button. Know what’s happening with each quotation and improve your customer relationship.
15 It is possible to hide a service for a specific day or travel service from the itinerary PDF?
Yes, with moonstride you can hide the visibility of a particular service or day so it is not shown within the customers’ documentation.
16 Is it possible to clone an existing quotation to create a new quotation?
With a click of a button, you can clone an existing quotation and edit accordingly. Use it to make amendments for an existing enquiry or use it as a template for a new enquiry and save time.
17 Does the Itinerary builder have the capacity to load detailed day tour descriptions?
Yes, using our flexible itinerary builder you can include all the details required for each travel service. Include content-rich information and high-definition photos and make your itineraries stand out.
18 If we add a note to a specific component, will it appear on the documents?
With moonstride’s dedicated note management tool nothing is left to chance and notes can be made visible on supplier or customer documentation or hidden from documentation subject to your preferences.
19 Can we configure the pricing for travel services according to our requirements before sending the quotation to the customer?
Add in costs your way, with the option to add costs manually, pull through pre-loaded rates, or input costs from a third-party integration. When adding in costs the system calculates the expected margin and mark-up for you based on pre-defined rules. For each quotation, these pre-defined rules can be edited based on your preferences.
20 Is it possible to edit the cover image for an itinerary document?
Our moonstride platform provides flexibility to upload a variety of jaw-dropping images to use for cover images in itinerary documents. Personalise the cover image to the holiday and stand out from the crowd.
Enquiry
1 What is Enquiry management software?
moonstride offers intuitive enquiry management software that allows you to create, track and manage enquiries with minimal effort and time. Easily capture all the information you need including passenger details and requests, and effectively manage and monitor the enquiry through each stage of the sales cycle.
2 What features are included in the moonstride enquiry management system?
moonstride’s enquiry management system provides all the tools you need to manage enquiries. These include:
  • The ability to create multiple enquiries associated with one passenger record.
  • The option to pull through existing passenger records or create a new passenger record subject to the enquiry type.
  • Record all passenger special requests, preferences, and requirements to offer a differentiated customer experience.
  • Allocate enquiries to team members and track their ongoing status through to completion.
  • Create multiple quotations associated with one single enquiry.
  • Manage customer expectations and interactions with the ability to add notes, tasks and follow-ups associated with the enquiry.
  • Heighten communication with customers using the two-way email communication tool where all correspondence is stored centrally.
  • Seamless website integration with every online enquiry loading automatically into the CRM.
For more features, click here.
3 How does moonstride enquiry management software help travel agents and tour operators?
Our enquiry management software offers the best chances of converting enquiries into bookings with the ability to capture and display all the details you need to create the perfect holiday. Keep track of the on-going status of any enquiry to ensure nothing falls through the cracks.
4 Can moonstride integrate with my website?
Yes, we have readily available APIs which can seamlessly integrate your website with our moonstride enquiry management software.
5 Can enquiries be captured automatically from the website? 
As soon as your website is integrated with our moonstride enquiry management software using our enquiry API, all online enquiries will automatically be populated directly into the moonstride platform as soon as a customer submits an enquiry form on the website.
6 Is it mandatory to add all customer details into the enquiry at the time of creation?
It is possible to create an enquiry without adding all of the customer details. However, to create and send a quotation you will have to insert the lead customer details to email them the quote and associated documents.
7 How can we receive notifications for follow-ups?
Within each enquiry you can manually set notifications and alerts to remind you to follow-up with an enquiry. All alerts and notifications automatically push through to the dashboard to ensure nothing is left to chance and you can effectively manage your workflow.
8 Is it possible to customise the enquiry title to suit our business needs?
The moonstride platform provides flexibility to configure the enquiry title. Based on pre-defined rules the system will automatically generate the enquiry title for you or you can manually enter the enquiry title subject to your preferences.
9 Can we export a list of enquiries into excel or a CSV file?
With a click of a button export enquiries to excel or a CSV file and generate reports based on your business needs.
10 Can we view a list of all on-going enquiries?
With moonstride you can easily keep on top of all ongoing enquiries. Using the calendar view functionality make sense of your to-do list with a clear overview of all of the enquiries you are working on and see enquiries that need to be actioned, followed-up or released. Prioritise enquiries, efficiently plan your time and meet deadlines.
11 How does enquiry Kanban (pipeline) view helps travel agents and tour operators?
moonstride’s Kanban (pipeline) view provides a clear and real-time overview of what is happening with each enquiry, quotation, and booking so you can easily stay on top of your workload and focus on the enquiries most likely to convert.
12 Is it possible to identify which enquiries are unassigned or untouched?
With moonstride’s tagging solution, you can track the progress of all ongoing enquiries with the ability to instantly search and filter enquiries in your chosen format. From assigned to unassigned or not yet contacted, use several fields to highlight the enquiries you are looking for.
13 Can we modify Kanban (pipeline) view stages as per our business requirements?
Yes, you can easily manage the Kanban (pipeline) view and add stages as per your business requirements. In the pipeline stage there is a default stage for enquiries, quotations and bookings which cannot be deleted. It is possible to edit the name of each stage to suit your business needs.
14 Is it possible to communicate with passengers and send emails at the enquiry stage?
Using our internal email communication system, you can send emails to the customer at any stage of the sales cycle and view all correspondence directly within the moonstride platform.
API Integrations
1 How can moonstride help travel agents and tour operators apply API Integration services?
We deliver a full end-to-end service to help you on your API journey and provide full insight during each step of the process. This ensures your business gets optimal use of the API integration. moonstride helps with the API contract setup, API/XML integration, the certification process and setting the application live.
2 What are the travel API integrations moonstride provides?

moonstride offers travel API integrations for multiple suppliers which include:

  • Flight API Integration
  • Hotel API Integration
  • Payment Gateway Integration
  • Accounting Software Integration

For more details, please click here.

3 What are the benefits of using an API integration on our travel website?

There is a myriad of benefits for both travel agencies and tour operators when it comes to using an API integration on a travel website. We have listed a few of these key benefits below:

  • With API integration, customers can make payments directly on your website to confirm their travel booking
  • Travel APIs provide global market reach with connections to a huge inventory of flights and hotels, offering real-time availability at the best possible prices
  • Easily manage your pricing with the ability to add markups and increase profits.
  • Increase customer satisfaction by making the booking process hassle-free and fast
  • Setting up API integrations on your travel website is easy and can be tailored to your business needs

For more details, click here.

4 What features does moonstride provide for Flight Booking API Integration?

Flight API Integration with moonstride includes the following features:

  • Integration solutions for B2C, B2B, B2B2C
  • Flight booking options for one way, return or multi-city
  • Visual display for baggage information, refundable and non-refundable details
  • Seat and ancillaries selection
  • Show fare details including base fare, taxes, fees and other charges
  • Seat selection
  • Booking PNR generation
  • Easy setup and flexible integration
  • Increased profitability
  • Mark-up management

For more features, click here.

5 What suppliers does moonstride currently support for Flight Booking API Integrations?
Here are some of the suppliers moonstride currently supports flight integration with:
  • Amadeus
  • Sabre
  • Galileo
  • Worldspan
  • Travelport
  • Paxport
  • Aviate
For more supplier details, click here.
6 What features are provided by moonstride for Hotel API Integration?

Hotel API Integration with moonstride includes the following features:

  • Search, book and confirm hotel reservations
  • Booking vouchers
  • Realtime availability and booking confirmation
  • Flexible markup
  • Multi-language and currency support
  • Access to a multitude of hotel and room types

For more features, click here.

7 What suppliers does moonstride currently support for Hotel API Integration?
Here are some of the suppliers moonstride currently supports hotel integration with:
  • Expedia
  • Hotelbeds
  • RoomsXML
  • Bookabed
  • Paxport
  • Aviate
  • Axis
For more supplier details, click here.
8 What are the features provided by moonstride for a Payment Gateway API integration?

Payment Gateway API Integration with moonstride includes the following features:

  • Fast and efficient payments
  • Multiple currency processing
  • Easy management of all transactions, refunds and settlements
  • User-friendly checkout experience
  • The function to share payment links in an email to request or make payment
  • Online payment receipts
  • Instant notifications on payment
  • Safe and secured transactions

For more features, click here.

9 What suppliers does moonstride currently support for Payment Gateway API Integration?

Here are some of the suppliers moonstride currently supports Payment Gateway integration with:

  • Authorize.Net
  • Stripe
  • Worldpay
  • Paysafe

For more supplier details, click here.

10 What are the features provided by moonstride for an Accounting Software Integration?

Accounting Software Integration with moonstride includes the following features:

  • Simplifies the handling of payment processes
  • Increases work productivity
  • Maximises data entry reliability
  • Creation of accurate financial reports
  • Keeps all customer data in sync

For more details, click here.

Email Centralisation
1 What is email centralisation module?
Centralise your communication and say goodbye to digging through your inbox. Our two-way email CRM software allows you to send fully customised emails to customers and suppliers and automatically syncs email correspondence to its associated enquiry/quotation/booking.
2 What features are provided by moonstride Email Management?
moonstride’s email management includes the following features:
  • Set up predetermined responses to common questions
  • History log for all email communication with customers and suppliers
  • Ability to send attachments to customers and suppliers
  • Inclusion of personalised user signature in emails
  • Ability to send registration links to passengers
  • Easy management and creation of email templates
  • Email tracking feature is on the way to help you with more visibility around read and opened emails by recipients.
3 How does the moonstride email management benefit travel agents and tour operators?
Our email management enables you to send emails to customers at every stage of the sales cycle. Using the email management, you can easily communicate with suppliers or customers, track or personalise emails and send attachments. Working is streamlined and all employees have access to the same information, optimising communication and collaboration. All bookings and emails are stored centrally so you can stay on top of the customer journey and access their information at any given time. Having this information ensures trips are seamless, personalised, and exceeds customer expectations.
4 How can I sign up to include the moonstride CRM email management?
Signing up for the moonstride CRM email management is really simple, all you need to do is request a demo. One of our friendly specialists will then get in touch with you as soon as possible to set-up your account.
5 Is the CRM email management an Optional or is it included in moonstride’s packages?
The moonstride CRM email management is available as an option at an additional cost. View our pricing to find out more.
6 It is possible to view all email communication from a single screen?
Yes, our moonstride platform can visually display a list of the entire email correspondence sent from and to the system on a single screen.
7 Can I see all the emails which have been sent to suppliers for booking confirmations? 
moonstride’s supplier confirmation offers a two-way system, emails all of the travel details to suppliers so they can quickly confirm availability directly within the platform. The system will centrally track and store confirmations so you can see everything that has been sent. All correspondence will be associated with the supplier and enquiry/quotation/booking.
8 How can I communicate with customers from within the platform?
You can communicate with customers using the “Email Communication” features from either the customer list screen, enquiry, quotation or booking screen.
9 Is it possible to use our user signature in emails?
Our moonstride email management provides flexibility to add and manage user signatures. Travel agents and tour operators can add multiple user signatures and use these at the time of sending emails to a customer or supplier.
10 Does the moonstride travel CRM email management provide a feature to add email templates?
Yes, travel agencies and tour operators can add multiple email templates and easily select the required template at the time of sending an email.
11 What document format files are supported in the email centralisation system?
Our moonstride email centralisation system supports all of the major file types for documents including Excel, PowerPoint, images and PDF. A few of the supported file extensions are as follows: doc, docx, xls, xlsx, jpg, png and PDF.
Dashboard
1 What is a customer relationship management dashboard?
moonstride’s CRM dashboard analyses and tracks your entire business operations and visually displays it in one central place. This allows travel agents and tour operators to instantly access customer and business data and gain insight into the overall productivity and performance of the business. From enquiry and booking overview to notifications and rich analytics, know exactly what is going on with the business at any given time.
2 How does moonstride’s travel back-office dashboard help travel agents and tour operators?
moonstride’s travel dashboard enables you to gain complete control over your business operations with the ability to monitor sales, processes and performance at a quick glance. The CRM dashboard offers all the tools to strategically measure, analyse and act on meaningful data. With notifications and tasks at your fingertips you can also prioritise workloads increasing productivity and efficiency.
3 What details does moonstride’s operations dashboard provide?

The moonstride travel back-office dashboard provides instant access to the following information:

  • The total number of active enquiries, quotations and bookings
  • Instant access to recently added or amended enquiries, quotations, bookings and emails
  • Notifications, alerts and tasks which need to be actioned such as ticketing deadlines, scheduled calls or payments due for all ongoing enquiries, quotations and bookings
  • Performance statistics for enquiry, quotations and bookings measuring conversion, passenger numbers and output. This can be measured daily, monthly or yearly subject to your preferences
  • Goal statistics to easily measure current performance alongside expected performance in regards to booking numbers, revenue, profit, enquiry generation and quotation output
  • Payment data so you can easily keep track of when supplier and customer payments are due or overdue ensuring money coming in and out of the business runs smoothly and on time
  • A list of all the bookings due to depart, currently travelling or arriving home within a certain time frame

For more details, click here.

4 Will notifications for supplier payment due dates be visible on the travel back-office dashboard?
Yes, all supplier payment due dates are clearly listed on the travel back-office dashboard so you can ensure payments are sent on time.
5 Is it possible to access statistics past 30 days on the travel CRM dashboard?
Absolutely, our moonstride travel CRM dashboard provides the flexibility for you to view statistics based on your business needs. You can easily measure statistics from the day, week, months or previous years by setting the custom date range you require. This will then filter the data for that specified time frame.
6 Is it possible to view notifications for scheduled enquiry follow-up dates on the dashboard?
All notifications for enquiry follow-up dates will be clearly listed on travel back-office dashboard so you can view who needs to be called when at a quick glance.
7 Can we customise widgets on the travel CRM dashboard to match our business needs?
At moonstride we pride ourselves on being flexible and ensuring our travel CRM works for you, that’s why we have created a fully customisable travel CRM dashboard so you can easily edit the widgets on the dashboard according to your business requirements.
8 What are the features provided by moonstride dashboard calendar view?

The moonstride dashboard calendar view clearly visualises the following:

  • A list of all incoming enquiries and ongoing enquiries to follow up
  • The quotations due to expire
  • A list of upcoming bookings such as hotel bookings, transfer bookings, vehicle hire bookings and so on.
  • A list of all balance-due dates for bookings
  • Any cancelled bookings
  • All marked special occasions for customers, such as upcoming birthdays or anniversaries
  • The option to export data in to a PDF format

For more information on the moonstride dashboard calendar view please click here.

9 Does the moonstride travel CRM dashboard show statistics specific to a system user?
Yes, the moonstride travel CRM dashboard offers flexibility to view statistics based on users. By selecting a specific user, you can easily view and measure their overall performance based on enquiries, quotations and bookings related to them.
10 Is it possible to have the enquiry pipeline view visible on the dashboard?
The moonstride travel CRM dashboard provides a ‘mark as favourite’ feature. Using this feature enables you to bookmark any specific elements of the CRM which will then be highlighted across the top bar of the dashboard and allowing for instant access to these elements with a click of a button.
Supplier Invoicing
1 What is Invoicing Software for travel agents and tour operators?
moonstride’s easy-to-use invoicing software will speed up your invoicing and improve cash flow with all the supplier details centrally located in one place. The system allows you to organise supplier addresses, contact information, and service types provided by each supplier. Create accurate and professional invoices and track all your payments, keeping your business organised and your suppliers happy.
2 How does moonstride invoice software help travel agents and tour operators?
Our invoice software streamlines the payment process and provides a clear overview of accounts payable and cash flow. With moonstride, you can easily schedule all your supplier invoices and send them on time. At a glance see when invoices are going out, when they are due and when they’ve been paid. Save time and effort with the ability to pay multiple invoices in one go and batch multiple bookings together in one invoice to pay a supplier at once making payments quicker than ever before.
3 What features are provided by moonstride’s invoice software for tour operators and travel agents?

Some of the key features included with moonstride’s invoice software are as follows:

  • Manage supplier details in one place
  • Centrally see all your paid and unpaid invoices
  • Easily record money owed to suppliers for each booking
  • Define due dates for supplier invoices to see what needs to be paid when
  • Manage exchange rate fluctuations and currency conversion rates for booking and invoicing
  • Export supplier invoices and reports in CSV and PDF
  • View supplier payment details and component payment details

For more features, click here.

4 How can I sign-up for the moonstride travel agency invoice software?
Signing up for the travel agency invoice software is really simple, all you need to do is request a demo. One of our friendly specialists will then get in touch with you as soon as possible to set-up your account.
5 Is the travel agency invoice software an Optional or is it included in the pro platform?

If you have opted for the pro platform, then this feature is already included with your package.

6 Can we view booking wise commission for the supplier?
Yes, our moonstride platform provides flexibility to view booking wise commission for each supplier. You can also download a commission report in CSV or PDF file. For more details, click here.
7 Can you manage supplier commission with moonstride’s invoicing software?
Yes, with moonstride’s invoicing software, you can easily manage the commission from suppliers and visually see the amount and dates.
8 How can a travel agent or tour operator create an invoice using the supplier invoice software?
As soon as you’ve made a payment to your supplier, you can generate a professional looking invoice in seconds using the supplier invoice software. Simply assign the payment, a description and reference number and with a click of a button generate your invoice. All the information is automatically saved and stored centrally so you can easily keep track of all ongoing payments and stay organised.
9 Is it possible to generate a single invoice for one supplier which includes payments for several different bookings?
Yes, our moonstride platform provides the flexibility to bundle a number of payments for different bookings together into one simplified invoice. The invoice will clearly display the booking reference alongside each payment so the supplier can identify what the payments are for and you can save time by sending one invoice rather than several individual invoices specific to each booking.
10 Can we download invoices into a PDF document?
Our moonstride platform includes a built-in tool to export and download supplier invoices into PDF or CSV format.
11 Does the invoice software record payments sent to each supplier?
As soon as you’ve made a payment to your supplier and generated an invoice, easily log and record both partial and full payments that have been made and track all payments so you know exactly what’s been paid, when to send your next payment and how much you still owe.
12 Can we see payment due dates for suppliers using the invoice software for tour operators and travel agents?
Yes, moonstride’s invoice software for tour operators and travel agents provides fast, flexible and accurate reports. Using these reports, you can easily track when payments are due to suppliers and see detailed component payment reports. You can also download payment due reports into CSV or PDF formant. For more details, click here.
13 Is it possible to send a payment for multiple invoices to a supplier in one go?
Yes, with moonstride you can save time and increase productivity by paying multiple invoices in one go. Simply select the supplier and clearly view all invoices linked to that supplier, bundle together the invoices you want to pay for and send the payment for these in one go.
Mobile Itineary App
1 What is a Travel Itinerary App?
Upgrade your customer experience with moonstride’s mobile itinerary app, which contains all the trip information they need in one convenient place. Accessed directly from their phone, all holiday details can be viewed on or offline so customers can view them on the go and in real-time.
2 What features does moonstride’s itinerary travel app include?
moonstride’s itinerary travel app includes many features to improve customer satisfaction, some of these features include:
  • Quick and simple installation
  • Free for customers to download and use at their own convenience
  • Easy access to trip information on or offline
  • Day-by-day trip information, clearly presented with all the information they need
  • Access to important documentation such as e-tickets, booking vouchers, and anything else your customers need associated to their holiday
  • Real-time information and updates with a click of a button
For more features, click here.
3 How can our customers’ install the holiday itinerary app?
Send your customers an email containing a unique link to download the mobile app onto their mobile device. Alternatively, they can install the app directly from Play Store/App Store using a unique tour operator code, booking ID and last name.
4 How does a travel agent or tour operator publish an itinerary onto the itinerary travel app?
Once a booked itinerary has been created from the moonstride platform, you can publish the itinerary onto the mobile app from within the platform. As soon it has been published the customer can access the itinerary from their mobile app.
5 Will the mobile itinerary app login details be the same for all customers?
No, the booking reference number and customers’ last name will be specific to each booking. However, the tour operator code will remain the same.
6 If amendments are made to a customer’s itinerary within the platform, will this be updated on their itinerary travel app?
If any changes are made to an itinerary in the platform, this needs to be published to the itinerary travel app for these changes to be reflected.
7 How can I sign up to include the moonstride itinerary app?
Signing up for the holiday itinerary app is really simple, all you need to do is request a demo. One of our friendly specialists will then get in touch with you as soon as possible to set-up your account.
8 Do customers need internet access to use the itinerary travel app?
Customers need to connect to the internet once to access their travel itinerary app, after that they can easily access their itineraries and documents offline.
9 What do customers receive by using the Travel Itinerary App?
With the travel itinerary app, customers can view all the information they need associated to their booking. This includes their day-by-day itinerary, important information and documents such as e-tickets, booking vouchers and terms and conditions. For more details, click here.
B2B Wholesalers
1 What type of travel business does moonstride support?

moonstride has been purposefully designed to offer flexible solutions for B2C/B2B Agencies, OTAs, Wholesalers and DMCs of all sizes. With multiple packages to choose from, our cloud-based solution can be tailored to your key requirements. We can also further integrate with any key APIs you need.

2 Does the software include product inventory?

No, it is important you have existing negotiated rates with suppliers and your own API contracts already in place, which we can easily integrate into the platform.

3 Can I have my own branding?

Absolutely! We can create your software solution to include your own branding on your portal, emails, itineraries, vouchers and invoices. Even your travel agents set up on the portal can have their own personalised branding.

4 Is there a maximum capacity to how many contracts can be loaded onto the contracting module?

It is possible to add an exhaustive amount of contracts ranging in complexity to the moonstride wholesaler software as per our fair use policy.

5 Can moonstride integrate with my website?

Sure! We have readily available API’s which allow us to integrate with your website using our moonstride software.

Corporate Travel
1 Can moonstride help with a corporate travel group booking?

Absolutely! Our easy to use group booking module allows you to manage and simplify a group booking of any size. From multiple requests to different arrival/departure dates or trip extension for certain group travellers, moonstride provides you with the tools to manage this with ease and flexibility. Our corporate travel booking systems allow you to manage services like hotels, meals, room types, board, activities, and transfers. Organisers and travellers can accept or reject quotes with a single click of a button, select package and make payments. For more information on our group booking module please click here.

2 Does the corporate travel booking software come with product inventory included?

Our corporate travel management software needs you to have your contacts and product inventory already in place so that you can upload them directly on to the system, we currently do not provide this. What we can do is recommend you to a number of our preferred partners that we have experience with.

3 Can we create template itineraries using the moonstride corporate travel software?

Using our moonstride CRM, you can build personalised day-by-day itineraries in minutes. Each itinerary can then be saved as a template, to save you time and avoid having to create each itinerary from scratch. Each template can be edited accordingly to suit your travellers’ requirements. Work more intelligently, improve your turnaround time, and sell more.

4 Can moonstride integrate with my website?

We have readily available API’s which allow us to integrate with your website using our moonstride corporate travel software.

5 Is moonstride’s corporate travel booking system compatible with other systems?

Yes! moonstride has the functionality to send out automatic texts and emails for reminders, updates and confirmations. It accepts payments from various payment gateways and it can also integrate with your accounting software should you need it to.

Tourism Boards - DMO
1 Why use moonstride to help with my DMO?

With over 15 years of experience in travel technology we know how to set you apart from the competition. moonstride is a one-stop platform where all of your day-to-day tasks are managed in one place, enabling increased productivity and profit with minimal effort. Using our destination management software, tourism boards and DMOs can easily manage their visitor journey and gain valuable insight into the overall performance of the business. It is easy to manage customer data, collaborate with stakeholders and affiliated members, build itineraries, and process payments/cancellations, all within a single platform. View a list of the possible features included here.

2 Does your booking engine CMS support multiple languages & multiple currencies?

Yes, our CMS options support multi-language, multi-currency, workflow automations and other enterprise level features.

3 Can moonstride help with SEO activity?

Absolutely! moonstride has the capability to provide competitive benchmarking, analyse data to make educated and informed recommendations. Develop effective page titles, meta descriptions and recommend technical SEO, as well as both international and local SEO. We can help with content marketing and Google Analytics to ensure improved data analysis.

4 What support do I get with the moonstride DMO solution?
The team at moonstride are here to ensure you utilise your destination management software and make the most of its functionalities. We have designed a simple and hassle-free onboarding process to get you started with your system right away. As soon as you embark on your moonstride journey, a dedicated travel specialist will provide you with technical guidance and support throughout the set-up and implementation of your platform. Following this, easy access to ongoing support and assistance will also be available. For more information on support, please click here.
5 What hardware or software do I need to use the moonstride DMO travel software?

moonstride is a cloud-based software, so all you need is an internet connection and login details. You can access the moonstride DMO travel software from your laptop, mobile, or tablet device, making it possible to work from anywhere around the world.

DMC
1 What is a Destination Management Company (DMC)?
A Destination Management Company is a company with local knowledge, expertise and resource for a particular destination. They offer professional services to tour operators and travel agents and handle the logistics and operations of a holiday including accommodation, transfers and excursions which are booked through local vendors. When a customer is travelling, a DMC will implement these booked services and ensure the trip runs smoothly. With moonstride’s DMC solution, you can easily manage your quotes, accounting and suppliers in one place. Simplify your operations, manage sales and payments and increase productivity.
2 What are the benefits of using a Destination Management Company (DMC)?
There are many advantages of working closely with a local DMC partner in the destination you are selling. These include:
  • Having a dedicated team on the ground to act on your behalf when your customers travel.
  • Access to up-to-date knowledge and expertise of destination
  • Having one point of contact for the majority of booked travel services, which saves time and makes payment processes more streamlined
  • A DMC has established relationships with trusted vendors so you can be confident that the travel services you are selling match the reality. 
  • Access to preferential rates, ensuring that your costs are competitive and in line with market trends
  • Ensuring your booked travel services meets local legislation and safety criteria
3 What is the difference between a DMC and Travel Agency or Tour Operator?
Tour operators create and sell a holiday for a customer, whereas a travel agency sells a holiday that is created by other companies such as tour operators. Both companies work directly with customers to organise and handle the arrangements of a holiday. DMC’s are based on the ground in a destination and have the local knowledge and supplier relationships to directly organise all of the logistics, book and implement the travel services on behalf of tour operators and travel agents. Payment records for each booking are captured within one place, making it easy to see the history and nature for every transaction made.
4 How does the moonstride DMC solution help you?
If you are looking for a solution that provides more benefit in your organisation, then it is the right time to introduce moonstride in your business.
  • Easily add multiple travel services and create quote / booking
  • Manage pricing with predefined markup rules and improve margins
  • Manage your customer, supplier and travel agent at one place
  • Easily manage all documentation and personalise documentation using your branding
  • Centralised communication system for communication with customer and supplier
    For more details, click here.
    5 What features are provided by moonstride’s DMC solution?
    The key features provided by moonstride’s DMC solution includes:
    • Easy management of customer enquiries
    • Create a quote for customer and send quotation
    • Send request to supplier for service availability
    • Make customer payment and manage cash flow
    • Send booking documents like customer invoice and booking vouchers to customer
    • View supplier payment details and create invoice, track invoice
    • View reports on enquiries, quotes, booking conversions, service confirmations and services purchased
      •  
    6 How can a travel agent and tour operator grow their business with the help of moonstride DMC solution?
    Since everything is in one place, it’s easier to organise and grow your business.
    • Advance Reporting – Help to identify areas generating the profit and maximum revenue
    • Transaction Management – Record payment for bookings, view payment history of each transaction
    • Invoice Management – Automatic creation of invoices for booked customer
    • Supplier Management – Listing and inventory management of suppliers
    • Supplier Invoice – Keep a track of supplier payment, identify due payments and improve relationship with supplier
      Travel Agents
      1 How does moonstride benefit travel agents?
      moonstride travel agent CRM is a one-stop platform where all of your business needs are managed in one place. The software is simple to use and customisable to your business needs. Having a centralised platform, it has never been so easy to manage all of your customer and supplier relationships, payments, as well as booking details. Using our software, you can increase booking numbers and productivity, reduce human error, and allocate more time to providing exceptional service to your loyal customers. Whether it be adding upgrades to bookings, staying on top of customer celebrations, and going the extra mile to make sure your customers feel important, our moonstride travel agency CRM, frees up the time for you to do so.
      2 What features are included with the moonstride travel agent software?
      Offering a 360 solution, moonstride is the most comprehensive travel agent booking system out there and offers a wealth of customisable travel features such as:
      • Stay on top of all leads and follow their journey from initial enquiry to post booking.
      • Easily create bespoke itineraries in minutes using simple yet detailed drag and drop features. Include hi-res images and descriptions, and make your itineraries stand out.
      • Manage all customer and supplier payments, automatically calculate multi-currencies, markup and commissions, as well as special promotions, child policies or cancellation costs.
      • Documentation management automatically creates vouchers, invoices, and confirmed itineraries for all confirmed bookings.
      • Notifications and alerts allow you to send automated emails to customers that have been pre-programmed. These can include payment reminders, welcome home emails or feedback questionnaires, so you can be sure documentation is sent consistently on time.
      • moonstride includes a comprehensive reporting system offering a quick overview of the business productivity, reviewing money coming in and out of the business, so you can stay on top of payments easily.
      These are just a few of the travel features currently offered, for more information request a demo today and find out how the moonstride travel agent software will benefit you and your business.
      3 How do I sign-up for the moonstride travel agent software?
      Getting started with moonstride is quick and hassle-free. Simply go to our Home Page and request a demo. Once completed, one of our travel experts will be in touch to set up your account and confirm your package accordingly. Contact us today to kick-start your onboarding process.
      4 What is the cost of the moonstride travel agent software?
      The pricing of our travel agent software is simple and transparent. There are optional packages, which range from pro to enterprise. These packages offer flexible plans to enable travel agencies to choose the functionalities that will enhance their business accordingly. The price, therefore, varies subject to the package and functionalities included, as well as the number of users required. For more information on the pricing we offer, please click here.
      5 Are there any one-time setup costs involved?
      We currently offer packages ranging from moonstride pro, moonstride DMC, moonstride group and moonstride enterprise. There is a one-time setup cost for moonstride, this varies subject to the moonstride package you choose. For more information on the pricing for each of the packages we offer, please click here.
      6 What support do I get with the moonstride travel agent software?
      The team at moonstride are here to ensure you utilise your travel agent software and make the most of its functionalities. We have designed a simple and hassle-free onboarding process to get you started with your system right away. As soon as you embark on your moonstride journey, a dedicated travel specialist will provide you with technical guidance and support throughout the set-up and implementation of your platform. Following this, easy access to ongoing support and assistance will also be available. For more information on support, please click here.
      7 Will I have to renew my moonstride travel agent subscription every month?
      This is subject to the type of subscription you have chosen. If you choose a monthly subscription, you will automatically be charged on the billing date every month, unless you choose to cancel your subscription. moonstride accepts payments via debit or credit card. It is also possible to choose an annual plan, where an initial payment for the year ahead is taken.
      8 What hardware or software do I need to use the moonstride travel agent CRM?
      moonstride is a cloud-based CRM, so all you need is an internet connection and login details. You can access the moonstride travel agent CRM from your laptop, mobile, or tablet device, making it possible to work from anywhere around the world.
      9 How secure is my data in the moonstride travel agent CRM?
      Security is a primary concern here at moonstride. Our travel agent CRM is a cloud-based system that uses modern encryption methods to keep your data secure.  We adhere to the best practices for data security and storage, and we are GDPR compliant. You can be confident that your data is safe with moonstride.
      10 Is it possible to manage markup and commission using the moonstride travel agent software?
      Using the moonstride travel agent software, you can easily calculate your own markup and agent commission automatically, saving time, maximising profit, and reducing the risk of error.
      11 Is it possible to manage agent invoices using the moonstride travel agent CRM?
      Using our moonstride travel agent CRM, you can easily manage and organise invoices for each booking and keep track of payments for multiple agents simultaneously.
      12 Can I include my own branding on the customer documentation?
      Any documentation sent to your customers will include your own branding. This includes documents such as emails, quotes, vouchers, and invoices.
      13 Does the moonstride travel agent software provide a feature for agent login and accounting?
      Yes, moonstride does provide an agent login feature. We also have an agent module in moonstride which allows your employees to tag enquiries, bookings and manage invoicing.
      14 Is it possible to assign clients or a company to specific agents using the moonstride travel agent software?
      moonstride provides a feature to add a company or client for an agent and then when you are creating an enquiry/quote/booking it is possible to tag that company or client to the agent and send quote/booking documents in their own branding.
      15 Is it possible to add multiple agents under one travel agency using moonstride?
      Using the moonstride travel agent software, you have the flexibility to add and manage agent details from the system.
      Tour Operator
      1 How will the moonstride CRM benefit tour operators?
      moonstride is a one-stop platform where all of your day-to-day tasks are managed in one place, enabling increased productivity and profit with minimal effort. Using our travel management software, tour operators can easily manage their customer journey from enquiry to post-booking and gain valuable insight into the overall performance of the business. It is easy to manage customer data, build itineraries, and process payments/cancellations, all within a single platform. View a list of the possible features included here.
      2 What are the benefits of using a cloud-based tour operator CRM?
      Our cloud-based tour operator software includes all of the functionalities to enable a tour operator to simplify their workflow and keep on top of everything using only one platform. Having a centralised platform, all employees have access to the same information, optimising communication, and collaboration. Encouraging your teams to work better together, without actually being together. Gone are the days of not being able to access your work due to the server crashing or a power outage. With your data continuously being synced and stored safely online, you can be confident that each working day is maximised and productive. The travel industry is competitive, and it is important to stay ahead of the game. That is why at moonstride we upgrade our tour operator software periodically, so you can focus on increasing sales, whilst we make sure you have the most up to date tools to do so.
      3 Has the moonstride CRM been designed for start-up or large-scale tour operators?
      Our tour operator software has been thoughtfully designed to offer flexibility to the tour operators’ requirements, meaning it is well suited for either one user or a large operation. Our packages range from the core, pro, and enterprise packages to enable tour operators to choose the functionalities that will enhance their business accordingly. For more information on the packages we offer, click here.
      4 Is there a limit to the amount of data I can add to the moonstride tour operator CRM?
      It is possible to add an exhaustive amount of data ranging from product content, to customer information, and documentation to the moonstride tour operator CRM as per our fair use policy. For more information, click here.
      5 How will moonstride help tour operators work remotely?
      Tour Operator Software is your all-in-one tool kit, where everything you need is organised in one place. That is right, your CRM, back-office system, and booking engine is accessed from the same platform. Having a centralised platform, you can stay on top of enquiries, and readily see what all of the team are working on, optimising communication, and collaboration. On top of that, you can log in from wherever you are as long as you have internet access and the login details.
      6 Can we create template itineraries using the moonstride tour operator software?
      Using our moonstride CRM, you can build personalised day-by-day itineraries in minutes. Each itinerary can then be saved as a template, to save you time and avoid having to create each itinerary from scratch. Each template can be edited accordingly to suit your customers’ requirements. Work more intelligently, improve your turnaround time, and sell more.
      7 Can moonstride integrate with my website?
      Yes, we can provide API’s which can be integrated with your website using our moonstride tour operator software.
      8 What payment methods does moonstride tour operator software support?
      The moonstride CRM currently supports offline and online payment methods. Offline can be done via bank transfer, cheque, cash while online can be done via credit & debit cards using third-party payment gateways
      9 Is there a fixed time limit for the moonstride login?
      Our moonstride tour operator software will keep you logged in for as long as you are active. After a few hours of inactivity, the system will automatically log you out.
      10 Is it possible to create email templates in the moonstride tour operator software?
      Our moonstride tour operator software provides multiple documents such as vouchers, invoices, customised itineraries for customers, and suppliers. Email templates can also be included and created as per your requirements.
      Booking Engine
      1 Does your booking engine provide an accounting module?

      Yes, our booking engine provides accounting software so that you can easily manage your transactions with the suppliers. We can also integrate with major accounting software to keep your daily transaction easy.

      2 Does your booking engine provide reports?

      Yes, our booking engine provides comprehensive reports, so you can easily have controls on your booking statistics that lead you to your short-term & long-term goal.

      3 Does your booking engine provide a feature to markup the selling price?

      Yes, we can apply markups based on packages, products, service type and commissions through our pricing manager.

      4 What if your booking engine doesn’t have a feature I need?

      We always welcome suggestions & client requirements. If there is any functionality missing from the booking engine that you need, we can review those functionalities and try to find a solution to fit in the box.

      5 Does your booking engine CMS supports multiple language & multiple currency?

      Yes, our CMS options handle multi-language, multi-currency, workflow automations and other enterprise level features.

      6 Does your booking engine support multi-flight trips booking?

      Yes, customer can easily book multi-flight trips using booking engine.

      7 What type of suppliers does your booking engine support?

      You can connect with following suppliers:

      • Flight Suppliers
      • Accommodation / Hotels
      • Car Hire
      • GDS System
      • Low Cost Carriers/Charted Carriers
      • Consolidators
      • Ground Tour Handlers
      • Parking
      • Insurance
      • Payment Gateway
      • Accounting system
      8 Can I connect with third party suppliers to get real time data for travel services?

      Yes, you can connect with third party suppliers using our booking engine. Here are some of the supplier integrations supported by moonstride:

      • Aviate, Paxport for flights
      • Paxport, Hotelbeds, Interhome, Pierre At Vacances for hotels
      • Holiday Taxis for transfers
      • Stripe, WorldPay, Paysafe and Authorise.Net for payment gateway
      9 What payment options are supported by your Online Booking Engine?

      We accept payment by all popular cards like Visa, MasterCard, American Express and more & we can integrate with the choice of your payment gateway to accept online payments.

      10 Is it possible to change the booking engine theme to match my website theme?

      Yes, we can adapt the booking engine design to suit the design and image of your own website. We provide this as a complimentary service.

      11 Is it possible to integrate moonstride’s booking engine with websites built on opensource platforms such as WordPress, Umbraco?

      Yes, we can integrate booking engines with your WordPress website. The book now option on the website will lead to the moonstride travel booking engine & booking will be made. Customers will feel that they are doing the full booking process in one single site.

      12 Does moonstride provide a dedicated booking engine website?
      Yes, we provide dedicated travel booking engine websites so your customers can easily book their travel services online without any hassle. We design booking engine websites that are bespoke & are according to your business requirements.
      13 Who can use our booking engine?

      We provide Booking engine solutions to every sector of the Travel Industry.

      • Online Travel Agents
      • Inbound & Outbound Tour Operators
      • Hotels / Resorts / Villas
      14 What features are provided by a booking engine?

      Some of the many features of booking engines are listed as below:

      • Online booking of Flights, Hotels, Car hire, Insurance, Transfers, Activities
      • Interactive portal for end users
      • Mobile responsive website
      • Packaged Holidays
      • Dynamic Custom Itinerary
      • Manage Margins
      • Multiple Language Support
      • Multiple Currency Support
      • XML link with all major GDS systems
      • Integrate with existing website
      • Multiple payment gateways & options
      • Supplier management
      • Pricing manager
      • Rates & contracts management
      • Promotion builder
      • Comprehensive MIS reports
      • User friendly interface
      15 What are the advantages of using booking engines?

      Travel agencies & tour operators use booking engine software for multiple uses as listed below:

      • Provides option to their customers to book flights, hotels, car hire, trips, packages, etc. directly
      • Increased brand visibility & outreach to customers
      • Cater customers 24*7*365 & never miss an enquiry
      • Display flight + hotel options and more
      • Customers can create & book dynamic packages
      • Option to book Multi-flight trips
      • Sort/filter with different options like departure date, time, etc.
      • Attracts customers with highlight travel information like travel pictures, reviews, facilities, ratings, etc.
      • Customers can view & compare prices for difference option & packages & get to choose themselves according to their requirements
      • Easily manage tax, mark up, profit & suppliers
      • Display fare rules & baggage information
      • Engage quickly with interested travellers via chat, email or phone
      • Print option to show booking details & download tickets
      • Understand prospect information quickly with profile enrichment, website activity, brochure downloads, email engagement and more
      • Filter and sort travel packages based on their prices and how likely they are to close
      16 What is a Booking Engine?

      A Travel Booking engine is an online software for travel agencies and tour operators to sell their services online. Online booking engines help customers to book their flights, hotels, car hire, trips, packages, etc. online.

      Contract Loading
      1 Can we manage offers and discounts for customers?

      Yes, you can easily manage offers like early bird offer, honeymoon offer, extra night offer, fixed or percentage, flat discount offers. You can also set restrictions for the offers.

      2 Can we manage supplements for hotels in moonstride system?
      Yes, with moonstride hotel contracting module, you can easily manage supplements like half board, full board, all-inclusive and many more. You can also define the supplier and customer rates for supplements. The supplements can also be added as exclusive, inclusive, or compulsory.
      3 Can we manage allocation in contract loading system?

      Yes, you can easily add allocation and manage inventory. You can also update / override the existing allocation.

      4 Can we manage stop sale in contract loading system?

      Yes, you can easily manage stop sale / black out dates for all services. You can mark services as bookable, on request or closed.

      5 Can we add markup and define prices for suppliers and customers separately?

      Yes, the moonstride contract loading system provides flexibility to define supplier cost. Once you have added a supplier cost, then you can generate season for customer price and apply fixed or percentage markup

      6 Does moonstride support a feature to load insurance contracts in the system?

      Yes, with the moonstride system, travel agencies and tour operators can create and sell single, multi-trip or annual insurance to tour travel bookings. They can easily create insurance, manage basic details, manage insurance plans and rates.

      7 Does moonstride support a feature to load vehicle hire contracts in the system?

      Yes, the moonstride contract loading system provides flexibility to load vehicle hire contracts in the system. You can add multiple vehicle hire groups, add vehicle details, manage season wise rates for different vehicles, manage inventory and allocation, manage booking rules and cancellation policies.

      8 Does moonstride support a feature to load tours and excursion contracts in the system?
      Yes, with the moonstride system, travel agencies and tour operators can create and sell bespoke tours to customers. They can load tour contracts, manage tour basic details, tour highlights, inclusion/exclusions, manage fare types, manage supplier cost & customer price. moonstride provides simple tools to build multi day itinerary, you can build stunning itineraries including services like flights, accommodation, transfer, etc. For more details, please click here.
      9 Does moonstride support a feature to load flight contracts in the system?

      Yes, travel agencies and tour operators can load flight contracts in the moonstride system. You can easily manage scheduled and chartered flights, flight information, supplements, and price. They can manage inbound and outbound flight schedules for various destinations, generate daily flights & manage flight seat inventory and allocation.

      10 Does moonstride support a feature to load transfer contracts in the system?
      Yes, moonstride contract loading system provides flexibility to load transfer contracts in the system. You can add transfer groups and transfer types, manage multiple trips / routes, manage trip, season and day wise prices, inventory management and allocation, manage booking rules, cancellation policies, and manage discounts.
      11 Does moonstride support a feature to load hotel contracts in the system?
      Yes, travel agencies and tour operators can load hotel contracts in the moonstride system. They can easily add hotel information in different languages, manage nearby location, amenities, facilities, attractions, meal plan, manage policies like child policy, check-in / check-out policy, cancellation policy, manage fare type, create rooms and manage occupancy, define season wise rates, manage allocation and stop sale, supplements, offers and discounts.
      12 How can we load a contract in the moonstride system?
      You can easily load contracts by using the contract module in moonstride, you will be able to add services and details to include:
      • Basic information of services like name, supplier, contact details, etc.
      • Manage image gallery
      • Add policies like child policy, cancellation policy
      • Define occupancy & fare type
      • Setup season and rates in different currencies for suppliers and customers
      • Manage allocation / stop sale
      • Manage supplements and offers
      13 How does moonstride contract loading system help travel agents & tour operators?
      Travel agents & tour operators can easily manage contracts of travel services such as hotels, tours, excursions, vehicle hire, transfers etc. using moonstride contract loading system. They can easily manage inventory, allocation, price, offers & discounts related to travel services. moonstride contract loading system can avoid calculation errors, save time, and easily track customer quotations.
      14 What features are provided by moonstride contract loading system?

      Some of the many features provided by moonstride contract loading system includes:

      • Easily manage your contracts for services like hotel, flights, car hire, transfer, tours, insurance, add-ons
      • Specially designed for tour operators, travel agents, travel wholesalers
      • Inventory management
      • Set booking rules & policies
      • Define season wise rates in different currencies
      • Manage supplier cost and customer price with ease
      • Define offers and discounts and set offer like extra night offer, early bird offer, fixed and percentage offers, etc.
      • Manage various hotel policies such as check in / check out policy, cancellation policy, government policy, child policy, etc.
      • Create multiple trips / routes for services
      • Manage flight schedules and generate daily flights
      • Multi-day trip itinerary builder
      15 What is contract loading software?
      moonstride offers a comprehensive contract loading software which allows you to manage diversified contracts with ease.
      Group Travel
      1 Does moonstride group tour booking software provide a feature to generate rooming list?

      Yes, our moonstride group tour booking software provide flexibility to generate rooming list. You can view allocation of the travellers by services and by travellers and export allocation in excel.

      2 Can organiser and travellers can make payment for themselves?

      Yes, organiser and travellers can login into customer portal, choose their package and options and make payments for selected package and options.

      3 Can we share payment link with organiser or travellers?

      Yes, travel agencies and tour operators share payment link with organiser or travellers via email, using shared link organiser or travellers can view payment related details and make payment by themselves.

      4 Can we schedule payment plans for travellers?
      Yes, our moonstride group tour booking software provides flexibility to schedule payment plans for organisers and travellers.
      5 Does moonstride group tour booking software provide a feature to enter pricing based on pax range?
      Yes, travel agencies and tour operators can enter the price based on pax range instead of per person cost for the packages.
      6 Can travellers select packages and options on their own?
      Yes, travellers can login into the customer portal and they can view different packages and select the package and options for them.
      7 Does moonstride group travel booking software provides a feature to import or export travellers in system?

      Yes, travel agencies and tour operators can import or export travellers in group travel software.

      8 Can travellers register themselves in moonstride group travel management system?

      Yes, organiser can share registration link with travellers and travellers can register themselves by adding their own details in moonstride group travel management system through registration link.

      9 As a traveller, can I view or download an itinerary PDF?
      Yes, travellers can login into the customer portal and they can view itinerary details and download an itinerary PDF.
      10 As a traveller, if I have any specific request or want to customise my package, can I suggest it to the organiser?
      Yes, our moonstride group tour booking software provides flexibility to read / write messages, using this the organiser or travellers can read / write messages or travellers can send specific requests to the organiser.
      11 Can organisers make payments on behalf of travellers?
      Yes, organisers can select packages and options and make payment for their own and on behalf of travellers.
      12 Can organisers send invites to travellers for a group tour booking?

      Yes, organisers can send invites to travellers to make their choices for package and payment.

      13 How can a travel agent and tour operators send an invitation to an organiser or travellers?

      Travel agents and tour operators can send invitations to the organiser or travellers via email, they will receive a link and by clicking on the link, they will be redirected to a screen to reset their password. Once the password has been generated, the system will ask them to login using username and password.

      14 Can organisers approve or reject quotation?

      Yes, organisers can view quotation, approve / reject quotation and tailor quotation and convert quotation into booking.

      15 How can a travel agent and tour operators create a group travel booking?

      Travel agents and tour operators can easily create a group travel booking by using our tour group software. Create quotes with multiple package options, add organisers and travellers by sending them registration links or importing them in the system. Organiser / travellers can login into the group travel management software and view packages and options, accept / reject the package or request for customisation. Once the package is selected, they can invite the travellers to make payment by sharing payment links or organisers can also make payment on behalf of travellers.

      16 Can we customise a group travel booking?

      Yes, our moonstride platform provides flexibility to customise group travel bookings. Travel agents and tour operators can refer pre-loaded quotations for booking or create a new quotation with different packages from scratch using services from accommodation to flight, transfers and extras.

      17 How does moonstride group travel management software help travel agents and tour operators?
      Our group travel management software helps travel agents and tour operators to make a booking for 10 or more travellers. Using our group travel software, you can easily create group tour quotes and share with travellers, add multiple packages in a quote, manage packages and payment for travellers.
      18 What features are provided by moonstride group travel management system?

      Some of the many features provided by moonstride group travel management system includes:

      • Create multiple quotations for an enquiry
      • Add multiple packages into a quote
      • Give flexibility to admin & organiser to distribute itinerary
      • Select packages, request changes and confirm quotation
      • Admin & organisers have flexibility to add travellers
      • Send registration links to passengers
      • Travellers can pay individually for their bookings
      • Creates reports on enquiries, quotes, booking conversions, service confirmations and services purchased
      19 What is Group travel software?

      moonstride offers a simple group travel software which allows you to make a booking for groups of any size. moonstride group travel booking software is flexible, motile, easy to use for any group travel businesses. The system allows you to manage services like hotels, meals, room types, board, activities and transfers. Organisers and travellers can accept or reject quote with a single click of a button, select package and other options and make payment.

      20 What is a Group travel itinerary?

      A group travel itinerary is a collection of various travel services grouped together to form a multi-day tour package. These services can be sourced from multiple suppliers or multiple services can be sourced from a single supplier e.g. when services are sourced through a DMC.

      A typical Group travel itinerary consists of travel services that can be categorised in following three types:

      • Core Services – Travel services which collectively form a group travel package, these services are assigned to all passengers within a group travel. Cost and selling price of a group travel package is calculated based on these core services. E.g. of Core service could be Accommodation service, which is typically assigned to all passengers within a group travel.
      • Optional Services – These are optional services within a group travel package, these services are only assigned to passengers who have specifically opted for these services. E.g. Optional service could be Travel Insurance, Special requests, or an activity which is less than a day.
      • Tours Extension – As name suggests, such tours are actually an extension to the main group travel package. Tour extensions are optional, and passengers can opt to take tour extensions either before the start of the main group tour, known as “Pre Tour Extensions” or after the completion of the main group tour, known as “Post-Tour Extensions”. Tours extension can be either a single or multi day tours
      21 What is group travel?
      A group travel is arranged when 10 or more individuals are travelling together on the same itinerary. In travel, Group travel is identified by different titles like – Group trips, Group holidays, Group packages or Group tours. As a Group travel organiser or Group planner or Group leader using moonstride platform, you will be able to do effectively manage following elements of Group travel:
      • Itinerary – Plan & create group itinerary, define pre or post tour extensions and optional elements of itinerary.
      • Pricing – Effectively work out your group travel pricing along with your profit margins. Use Pax range pricing calculator to work out your group pricing.
      • Communication – manage both – traveller (passenger) and supplier communication
      • Payments – Schedule and allocate deposit & payment installments. If required allocate different payment installment to individual travellers, distribute payment among a selected few group of individuals.
      • Operations – manage pax allocation, rooming allocation, supplier manifest reporting, travelling specific notes and service allocations. Generate individual booking specific documentation and itineraries.
      Tour Itinerary Builder
      1 For group itineraries, is it possible to display per person pricing in moonstride itinerary builder software?

      Yes, you can display per person pricing for group itineraries using moonstride itinerary builder software.

      2 Can we create itineraries for group quotes and bookings?

      Yes, you can use itinerary builder to create your group tour quotes and bookings, with a number of features to make managing your groups simple. For more details, please click here.

      3 Do I have to pay extra for the mobile itinerary app?
      Yes, the mobile itinerary app is available as an add-on and can be purchased with any plan. For more details, please click here.
      4 Do you have a mobile app for customers where they can view travel itineraries?

      Yes, we do have a travel itinerary app for tour operators. Tour operators can share the app with their customers so they can view their itinerary and download documents to view everything offline. For more details, please click here.

      5 Can we attach different document links to the itinerary?
      Yes, you can attach multiple document links to the itinerary using itinerary builder software for their customers’ reference.
      6 Is it possible to show itemised pricing in the itinerary in moonstride itinerary builder?
      Yes, there are multiple options on how you want your itinerary to display pricing, including itemised pricing in the itineraries using the moonstride travel itinerary builder.
      7 Is it possible to upload multiple images for destinations in your travel agency itinerary software?

      Yes, you can add any chosen number of images for destinations using the itinerary software.

      8 Does moonstride online itinerary software provide a feature to add or define day level description?
      Tour operators and travel agencies can add or define day-by-day descriptions to each itinerary, pulling in pre-loaded descriptions or customising the content.
      9 Can I add location content to the itinerary using moonstride itinerary builder software?

      Yes, you can add location content and destination descriptions to itineraries using moonstride itinerary builder software.

      10 Can tour operators create multi-destination bespoke itineraries using moonstride’s itinerary builder software?

      Yes, tour operators can create multi-destination bespoke itineraries using moonstride’s itinerary builder software. Adding multiple destinations and creating complex arrangements is easy; add as many hotel stays, transfers, tours and flights as you need to produce the perfect itinerary. All arrangements are clearly laid out in a day-by-day itinerary, so your customer knows exactly what is included during each part of their trip.

      11 How can travel agents or tour operators send an itinerary to their customers?

      Travel agents or tour operators can send itineraries to their customers via email, by sending a web link or by attaching a PDF through moonstride. Our itinerary app also enables customers to easily view their itineraries, travel documents and other information easily on their smartphones at any point throughout the booking process.

      12 Can the itinerary document be customised?

      moonstride platform gives you flexibility to create and customise every element of your itinerary documents. Our itinerary templates are created using HTML which means more flexibility for you. Add your company logo, branding, terms and conditions, payment information and choose what level of detail is displayed to your customers at each stage. Before sending each quote or confirmation of booking to your customers, you will be able to select the itinerary type from predefined templates, for example to remove pricing from a quotation for specific party members. You can also generate customer invoices which show just a total price, a complete breakdown of services or both together.

      13 Is it possible to create bespoke / customised itineraries using the moonstride automated online itinerary builder?
      Yes, our travel itinerary software provides a feature to create bespoke, dynamic and automated itineraries. Travel agents and tour operators can add multi-destination, day-by-day itinerary details from pre-loaded products or by integrating the tour builder with a range of GDSs or APIs. It’s easy to mix and match services such as flights, accommodation, transfers and activities to create an itinerary to suit any customer’s requirements.
      14 How can a travel agent or tour operator create a travel itinerary?

      Travel agents or tour operators can create day-by-day travel itineraries easily using our intuitive tour builder software, which works effectively for both single-centre or multi-centre trips. Load in product descriptions and other important details for key hotels and services provided, which can then be pulled through one by one to your itineraries. Include all services from flights to hotels, tours and transfers, choosing to add each service manually or pull everything through from a GDS or third-party API. Itineraries can then be saved as a template or created from scratch every time.

      15 How does moonstride travel itinerary software help travel agents & tour operators?
      Our travel itinerary software helps travel agents, tour operators, DMC’s and more to create day-by-day itineraries for their customers, which show every element of a trip no matter how complex. Using our dynamic itinerary builder as your back office software, you can create pre-packaged or completely bespoke itineraries to impress your customers. Within the itineraries, you will be able to add services and details to include:
      • Day-by-day plan and destinations
      • Flights with all relevant detail from flight numbers to seats selected
      • Accommodation information with a description, images, address, check-in and check-out dates and times
      • Transfers included from A to B, for example airport pick-up and drop-offs or transfers to key sights
      • Activities and excursions for each day
      I believe we also have better PDF itineraries we can display, brighter with more imagery
      16 What features are provided by moonstride travel itinerary software?

      Some of the many features provided by moonstride travel itinerary software include:

      • Bespoke customised day-by-day itineraries
      • Easy set up for itinerary templates and predefined day-by-day packages
      • Itemised services such as flights, hotels, transportation, activities etc.
      • Professional and clear itinerary documents
      • Itineraries that can be shared with customers via email, web links or as a PDF
      • Offline itinerary app – Customers can view their trip itinerary and access documents on their smartphones without using up data

      For more features, click here.

      17 What is a travel itinerary?
      A travel itinerary showcases a day-by-day schedule for planned travel. It can include the destinations to be visited and services opted for within each destination, including hotels, transfers, flights and excursions. A well-formatted travel itinerary will give your travelers a clear idea of exactly what is included on each day of their trip and can show details such as accommodation information, pick up times, transfer and tour durations and how much time will be spent travelling on any given day.
      Homepage
      1 What are the features provided by moonstride travel management software?
      moonstride is an end to end platform for a travel agent and tour operator business. Some of the key features offered by moonstride
      • Dashboard for a quick snapshot of your travel business
      • Enquiry, Quotation & Booking module
      • Travel product management and contract loading platform
      • Pricing Manager
      • Customer Relationship Management
      • Tour Itinerary Builder – Easy and intuitive way to build stunning itineraries
      • Team and individual To-Do, task and follow-up list for effective operations management
      • B2B Agent modules, commissions, pricing, and accounting management for B2B
      • Conversion focused B2C and B2B Booking Engine
      • Group Travel management software
      • Supplier modules with pricing, commission, finance, and accounting management for supplier relations
      • API Integrations with GDS, consolidators, Bed Banks, and ancillary suppliers.
      • Email Centralisation
      For more features, click here.
      2 How does a travel agent and tour operator business benefit from a Travel CRM?
      A Travel CRM an embodiment of a wholesome technology along with optimised process that drives efficiency across all the functions of a travel business – Sales, Marketing, E-commerce, Customer Service, Supplier management, Operations, Accounts, and finance. Sales team within a Travel agency or a Tour Operator can use CRM to manage their sales pipeline better. A tour operator / travel agency sales team can capture better travel instructions and intelligently share and allocate leads to internal teams based on their expertise and nature of enquiry and workload. Use time saving features to search and package travel services like flights, hotels, activity, transfers, car hire and tours and create excellent itineraries and documentation. Spend more time selling and less time managing records and creating travel quotes and documents manually. Marketing teams can use CRM insights to implement effective marketing strategies and targeted campaigns. Travel agency /Tour Operator marketing teams can benefit from insights offered by CRM for customers holiday and travel history and preferences. It also helps marketing teams to focus equally on seasonal, preferential, most profit making or top selling travel destinations, suppliers, holiday packages. Customer service and operations teams can contribute by effectively handling multi-channel communications with both the travellers and suppliers alike – pre-travel, on-trip and post travel. Whether it’s a simple holiday request or a corporate travel booking, multi-stop flight reservation for a travel agent or a complex multi-centre tour operator holiday package – a CRM helps to keep all communications with customers and respective suppliers all centrally logged in one place. This drives efficiency and improves customer satisfaction due to speed and accuracy of response. Supplier management teams can manage suppliers across various destinations and multiple services like flights, holidays packages, accommodation, tours, activities, and transfers. Supplier management and operations team can request quotes and availability with suppliers, confirm bookings, manage supplier confirmations. Reporting and analytics helps manage supplier relationships and supplier efficiency by managing follow ups and staying in sync with each stage of booking and fulfilment process.
      3 What is a travel CRM?
      Travel CRM is a software for Customer Relationship Management that enables travel agents and tour operators to manage every stage of interaction with the customers, whether it’s pre-trip, during holiday or post-trip. A travel CRM helps you to:
      • Understand your travellers needs better and convert sales better.
      • Monitor end to end customer interactions
      • Deliver enriched customer experience with automation, time saving features, so you spend minimal time on administrative tasks and more time selling travel.
      • Single view of customer records, their travel history, and preferences
      • Access levels and customer record sharing capabilities
      • Pipeline visibility of your travel enquiries from enquiry to sales
      • Automation of notifications, reminders and customer emails and messaging
      • Centralise multi-channel communication like phone, chat, and email communications with customers.
      4 What is moonstride?
      moonstride is an end-to-end travel technology platform for tour operators and travel agents. moonstride is everything a travel business needs –
      • Comprehensive CRM software
      • Robust operations management system
      • Automated finance, accounting & back office platform
      • Supplier, products & contract management platform
      • Conversion focused B2C and B2B booking engine

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