Customer Management Made Easy with moonstride – The Ultimate Travel Technology Solution

By moonstride | 06 March 2024
Customer Management Made Easy with moonstride – The Ultimate Travel Technology Solution
Well-organised customer management is crucial for success in the competitive era of the travel industry. With the advent of next-generation cloud-based CRM, back-office, and booking engine travel technology platforms like moonstride helps in managing client information and providing personalised services. Let us explore how moonstride revolutionises customer management in the travel industry:

Efficient Client Information Management

One of the key features of moonstride is its robust client information management system. Through this platform, travel companies can store all relevant details about their clients securely and access it whenever needed. moonstride gives you the option to create and manage your customer and the passenger profiles. You can store details like name, email, contact details, address details, passport details and preferences. This not only saves time but also ensures that each client receives a personalised experience tailored to their preferences and requirements.

Accommodating Client Preferences

Understanding the needs and desires of each client is essential for providing exceptional service. moonstride allows users to better comprehend the preferences and requirements of their clients through detailed profiles and interaction history. By analysing this data, companies can offer bespoke travel experiences that cater to individual tastes.

Generation and Sharing of Customised Documents

In the travel industry, providing timely and accurate travel documents is crucial. moonstride simplifies this process by enabling it to generate end-to-end customised travel documents quickly and efficiently. Whether it is a detailed itinerary, booking confirmations or invoice, moonstride ensures that all documents are accurate and shared with clients as per their requirements, eliminating the risk of errors and delays.

Inbuilt Client Communication & History Tracking

Personalised client communication is another area where moonstride excels. Through the platform, it is possible to track the communication history with each client, allowing them to follow up on inquiries, send updates, and provide relevant information promptly. This gives visibility to the users working within the company to know more about the past communication done with the customer and enhance customer satisfaction by building a long-term relationship based on trust and reliability.

Provision for User-friendly Customer Portal

For clients, it also gives an option to easily access important information regarding their bookings. moonstride offers a customer portal where clients can view their itinerary, make online payments, and access other relevant details anytime, anywhere. This feature enhances the overall booking experience, making it more seamless and user-friendly.

Ability to Create Customised Packages

Additionally, moonstride enables the creation of customised packages based on the number and type of services required by clients. Whether it is a family holiday, a corporate retreat, or a solo adventure, companies can tailor packages to suit the preferences and budget of each client. This flexibility allows for a more personalised and enjoyable travel experience for all customers.

Availability of Compact Mobile-App

In today’s digital age, mobile access is a necessity. moonstride understands this and offers a mobile app that provides remote and handy access to travel information. Whether clients need to check their itinerary on the go or make last-minute changes to their bookings, the mobile app ensures that they can do so quickly and easily, enhancing their overall travel experience. In conclusion, moonstride is a game-changer in the travel industry, offering a comprehensive solution and creating memorable travel experiences for their clients. By leveraging the platform’s features, like managing client information, generating travel documents, or creating customised packages, stakeholders in tourism can streamline their operations, provide exceptional service to clients, and ultimately stand out in a competitive market. With its next-generation cloud-based CRM, back-office, and booking engine, moonstride is paving the way for the future of travel management.
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