Destination Management Company (DMC)

A Destination Management Company is a company with local knowledge, expertise and resource for a particular destination. They offer professional services to tour operators and travel agents and handle the logistics and operations of a holiday including accommodation, transfers and excursions which are booked through local vendors. When a customer is travelling, a DMC will implement these booked services and ensure the trip runs smoothly. With moonstride’s DMC solution, you can easily manage your quotes, accounting and suppliers in one place. Simplify your operations, manage sales and payments and increase productivity.

There are many advantages of working closely with a local DMC partner in the destination you are selling. These include:

• Having a dedicated team on the ground to act on your behalf when your customers travel.
• Access to up-to-date knowledge and expertise of destination
• Having one point of contact for the majority of booked travel services, which saves time and makes payment processes more streamlined
• A DMC has established relationships with trusted vendors so you can be confident that the travel services you are selling match the reality. 
• Access to preferential rates, ensuring that your costs are competitive and in line with market trends
• Ensuring your booked travel services meets local legislation and safety criteria

Tour operators create and sell a holiday for a customer, whereas a travel agency sells a holiday that is created by other companies such as tour operators. Both companies work directly with customers to organise and handle the arrangements of a holiday. DMC’s are based on the ground in a destination and have the local knowledge and supplier relationships to directly organise all of the logistics, book and implement the travel services on behalf of tour operators and travel agents. Payment records for each booking are captured within one place, making it easy to see the history and nature for every transaction made.

If you are looking for a solution that provides more benefit in your organisation, then it is the right time to introduce moonstride in your business.

• Easily add multiple travel services and create quote / booking
• Manage pricing with predefined markup rules and improve margins
• Manage your customer, supplier and travel agent at one place
• Easily manage all documentation and personalise documentation using your branding
• Centralised communication system for communication with customer and supplier

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The key features provided by moonstride’s DMC solution includes:

• Easy management of customer enquiries
• Create a quote for customer and send quotation
• Send request to supplier for service availability
• Make customer payment and manage cash flow
• Send booking documents like customer invoice and booking vouchers to customer
• View supplier payment details and create invoice, track invoice
• View reports on enquiries, quotes, booking conversions, service confirmations and services purchased
 

Since everything is in one place, it’s easier to organise and grow your business.

• Advance Reporting – Help to identify areas generating the profit and maximum revenue
• Transaction Management – Record payment for bookings, view payment history of each transaction
• Invoice Management – Automatic creation of invoices for booked customer
• Supplier Management – Listing and inventory management of suppliers
• Supplier Invoice – Keep a track of supplier payment, identify due payments and improve relationship with supplier