moonstride for travel agents
Created by travel industry experts, moonstride offers “best in class” travel agent software. moonstride contains a wealth of customisable travel features perfect for established travel agencies, OTA’s and ambitious startups that will help your business reduce your operating costs AND increase margin on every booking.
moonstride is the industry’s most comprehensive travel agent booking system offering components like flights, hotels, transfers and more to create unique travel products. The platform is simple to use and customisable to every travel business and can be integrated with an online booking engine for travel agents.
moonstride is capable of powering your travel business end-to-end from the initial customer search to the availability response, product information, customer basket, payment options, voucher generation, invoicing and amendments. Every admin task can be managed from within the platform.
Your professional network is your business and we recognise how important it is to keep your relationships with your suppliers, customers and partners organised and accessible. Our travel agency CRM solution allows for easy connection and communication with branch visitors, customers, agents and suppliers with both automated and account specific communication.
Lack of organisation in the complex world of travel handling can lead to losses in revenues, payments and time. Business administration is key and moonstride’s logical and customisable software will save both time and money;
- Use the CRM system to tag enquiries and assign priorities to emails, enquiries & bookings.
- Use auto-assign to send related tasks to your team and manage work-flows.
- Manage your sales teams effectively and ensure enquiries are funneled to the right team members.
- View the real time status of all your enquiries, in process, pending or booked and quickly understand the most important tasks of the day.
- Create a customizable Kanban view and watch your leads move through the different stages of the booking process until confirmed.
How does moonstride help you?
moonstride automates the entire search and booking flow so that you can focus on real customer care and adding upgrades or ancillaries to your bookings.
More than just a booking platform, moonstride travel agency CRM provides the complete travel management package with a line-up of automated search and book features for agents, customisable travel product listings, booking management tools, invoice and analytics.
moonstride allows travel agents to manage every booking and drive the most revenue from every single enquiry with detailed reporting, billing and invoicing.
moonstride can also handle discounts, promo codes, supplements, payment policies, blackout dates, promotions and limited stay restrictions and save your staff hours of time on admin.
Benefits of using moonstride (travel back office and booking engine)
Customisable, rich in features and flexible, moonstride will help your business grow
Increase staff productivity and reduce human error
Offer online booking journeys
Intuitive reservation management system
Accounting system integration
Payment gateway integration
Multiple supplier APIs
Configure your pricing dynamically at product level for every supplier
Calculate your markups and agent commissions automatically
Manage all customer, supplier, payment, currency and booking details centrally
Comprehensive reporting system helps you stay on top of payments
Strong contracting module to help you grow direct product
Multi-currency and Multilingual – open up your business to new markets
Easily add travel products
- Easily create and manage travel products both directly contracted and third party.
- Add travel components like flight, accommodation, transfer, car-hire, tour, activity, cruise and create complex, bespoke travel packages.
Create engaging and SEO-ready content
Reach global customers with multilingual product and destination descriptions.
Easily create bespoke itineraries and packages by adding moonstride’s travel components. Include hi-res images, videos and descriptions to travel product. Update or add products and components at any time.
Create group packages, calculate prices and send quotes
Easily create a bespoke group package. moonstride software calculates the total group price based on the number of persons in the group pulling in all travel elements of the bookings. Create and send customised travel itinerary to customers in seconds.
Manage your customer and supplier prices, cancellation rules, special promotions, child policies, cancellation costs, markup/margin percentages and commissions. Enter additional services and supplements to a booking. Individual product level mark ups as well as supplier level mark ups are fully customisable.
Simple & Powerful system to track profit for each booking. Understand at a glance money coming in and out of the business, payments due and payments expected.
Notifications & Alerts
- Create notifications and send automated messages to customers via email at pre-programmed stages of the booking/after sales process.
- Send automated lifecycle emails to your customers for balance due reminders, ancillary sales before travel, after travel services, birthdays, anniversaries, and more.
- Analyze your bookings, sales and revenue in detail by channel, by supplier, by destination.
- Easily export data to excel or csv at a single click.