Notifications & Alerts

Always be in the know, receive notifications when you are assigned an enquiry, follow up actions, payment reminders and more.

Create Notification Rule

Create multiple notification rules and send automated emails to your customers based on predefined triggers.

Customer Reminder Email

Send automated emails to your customers for tasks and events using optional triggers like before travel, after travel, balance due reminder, birthdays, and more

Sales Reminders Emails

Notify your sales team when an activity or follow up action is due, with reminders for calls, emails and tasks. moonstride will also send out reminders for a list of any overdue tasks.

Automated Enquiry Notifications

Automatically get updates on new enquiries and updates when your sales team win or lose a new booking,

Enquiries & Bookings

Get notified on important events related to enquiries, quotations and bookings.

Follow-Up Actions

Any tasks, any activity, get things done.

Payment Reminders

Never miss a payment with balance reminder emails.

Supplier Services

Ensure all services are booked with suppliers, be notified of unconfirmed requests.

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Frequently Asked Questions

How can I send automated emails to my customers?

moonstride platform lets you create email templates based on triggers such as booking date, travel date, return date, balance due date. Set your emails to go x number of days prior / after trigger date to automate your process.

What can I set staff alerts for?

Travel CRM alerts can be set up for a number of important events related to your enquiry, quote or booking.

New enquiry, enquiry follow up, quotation expiry and supplier confirmation pending are just a few of the notifications and alerts that you can set up.

What are tasks?

Removing the requirement for calendar reminders and to do lists, the moonstride task management allows you to assign tasks against customers, enquiries, quotations, and bookings. You can allocate tasks to other staff members with a due date, priority, and free type to do section.

View all your tasks in your own dashboard or on your dedicated tasks page. Never miss a deadline with our task management module empowering staff collaboration, streamlining and centralisation your daily workload.

Can I send payment reminders to my customers?

Yes, using moonstride’s travel CRM reminders you can send balance payment reminders to your customers. You can set up your email template and automate the process to notify clients x days after balance due date.

What other automated emails can I send?

You can automate emails for almost anything based on the key date triggers on the booking or customer profiles whether that is balance payments, asking for a review after clients have returned to sending happy birthday, welcome back or anniversary messages.