moonstride Travel Survey Engine
Structured feedback. Measurable supplier performance.
Collect traveller feedback after every trip, analyse overall experience quality, and review supplier service levels - fully connected to booking and supplier data inside moonstride.
From Feedback Collection to Performance Visibility
Most travel businesses collect feedback. Few connect it directly to operational data.
The moonstride Travel Survey Engine closes that gap by embedding structured surveys within your core system. Passenger-level responses are automatically linked to bookings and suppliers, giving leadership teams measurable visibility into experience quality and supplier service performance – without adding another tool.
Core Capabilities of the moonstride Travel Survey Engine
Structured feedback components designed to give you measurable experience visibility and clear supplier performance insight – inside your operational system.
Overall Trip Experience (NPS Framework)
Track traveller sentiment consistently across your portfolio using a structured 0–10 experience model.
- 0-10 overall experience rating
- Automatic Promoter, Passive and Detractor classification
- Comparable scoring across trips and departures
- Trend tracking by destination and season
Supplier & Service Ratings
Measure how each service performed using real passenger feedback.
- 1-5 star ratings for itinerary-linked services
- Direct linkage to the supplier and trip record
- Supports hotels, guides, transfers, activities and more
- Clear rating distribution and performance comparison
Passenger-Level Attribution
Ensure feedback accuracy - especially in group travel scenarios.
- Individual traveller responses (not just booking-level)
- Mixed experiences remain visible within the same trip
- More precise supplier attribution
- Eliminates distorted booking averages
Experience Performance Dashboard
Monitor overall trip sentiment from a single structured view.
- Average experience score (0-10)
- Promoter / Passive / Detractor distribution
- 12-month trend visibility
- Drill-down into written feedback
Supplier Performance Dashboard
Support structured supplier reviews with measurable data.
- Average supplier rating (1-5 stars)
- Rating distribution insights
- Monthly performance trends
- Drill-down into supplier-linked responses
How It Works
From completed trip to connected insight
Trip is Marked Complete
The survey is triggered automatically inside moonstride.
Travellers Submit Feedback
Each passenger shares their experience individually.
Responses Attach to Operational Data
Feedback links to bookings, itineraries and suppliers.
Signals are Classified Automatically
Promoters, Passives and Detractors are identified instantly.
Performance Becomes Visible
Experience quality and supplier delivery can be reviewed with measurable data.
Operational Impact Across Your Travel Business
The moonstride Travel Survey Engine supports multiple teams by keeping experience quality and supplier performance connected to daily operations.
Customer Service
Highlight detractors early and respond with full booking, itinerary and supplier context - all within the same system.
Contracting & Supplier Management
Track supplier performance over time and support review conversations with passenger-rated feedback history.
Operations & Quality Control
Identify recurring service gaps and monitor consistency across departures, destinations and trip types using structured performance data.
Leadership & Performance Oversight
Monitor experience trends across markets and seasons, with measurable visibility into supplier delivery where ratings are captured.
Customer Service
Highlight detractors early and respond with full booking, itinerary and supplier context - all within the same system.
Contracting & Supplier Management
Track supplier performance over time and support review conversations with passenger-rated feedback history.
Operations & Quality Control
Identify recurring service gaps and monitor consistency across departures, destinations and trip types using structured performance data.
Leadership & Performance Oversight
Monitor experience trends across markets and seasons, with measurable visibility into supplier delivery where ratings are captured.
Close the Loop Between Feedback and Action
Discover how structured feedback becomes measurable experience and supplier insight inside moonstride.
