Effortless Travel Enquiry Management. More Bookings, Less Complexity.
Simplify how you track, manage, and convert travel enquiries with a centralised system designed for efficiency and seamless customer interactions.
Enquiry Overload Leading to Missed Opportunities
moonstride keeps every enquiry organised in one place, making it easy to follow up and ensure no opportunity is missed.
Slow Replies Leading to Missed Conversion Opportunities
Streamline follow-ups and assign tasks quickly to help your team respond faster and convert more leads.
Lack of Visibility into Enquiry Sources
Track enquiry sources in real-time to refine your marketing spend and focus on the channels that deliver results.
Powerful Enquiry Management Features, Built for Travel Professionals
Effortlessly manage customer enquiries with comprehensive features designed to simplify your process.
Enquiry Dashboard
Centralise and visualise all enquiries, enabling efficient workflow management and seamless tracking of the entire sales cycle from enquiry to booking.
- View and manage all enquiries at a glance in the central hub.
- Instantly search, filter, and highlight enquiries by status or assigned team member.
- Export enquiry data to Excel for detailed business reporting and analysis.
Enquiry Capture and Allocation
Capture essential enquiry details and streamline the process from initial contact to booking confirmation, ensuring your team has the information needed to convert leads effectively.
- Qualify enquiries with detailed info like holiday type, date, and passenger count.
- Link enquiries to agent profiles, applying branding and commission rules.
- Allocate enquiries to team members based on availability and expertise.
Passenger Profile Manager
Maintain a comprehensive record of passenger data to deliver personalised and responsive travel experiences, ensuring repeat customers feel valued and understood.
- Import, record, and manage passenger details within the platform.
- Capture special requests, preferences, and requirements for tailored service.
- Centralise past interactions enhancing customer rapport and service personalisation.
Calendar View
Plan and organise your tasks with an easy-to-navigate calendar that provides a clear overview of all ongoing and upcoming enquiries, helping you manage your time and workload efficiently.
- Visualise tasks daily, weekly, and monthly for efficient planning.
- Schedule follow-up tasks and view them centrally for time management.
- Double-click enquiries for quick passenger detail access and task updates.
Note Management
Ensure that critical information is communicated clearly and efficiently across your team with our dedicated note management tool, increasing transparency and collaboration.
- Specify note types for precise, intended communication.
- Log, highlight, and share customer amendments efficiently.
- Display notes on customer or supplier documents, ensuring transparency.
Enquiry Tagging and Tracking
Utilise dynamic tagging to categorise and track enquiries with ease, helping you stay organised and informed about each enquiry’s progress through the identification of key factors.
- Apply tags to track and categorise enquiries by predefined factors.
- Monitor enquiry status using tags to prioritise workload easily.
- View all related tags in one place to simplify tracking and management.
Website Enquiry Integration
Expand your reach with seamless integration that automatically captures and manages online enquiries, saving time and increasing efficiency by reducing manual tasks.
- Capture website enquiries, reducing manual data entry.
- Load online enquiries into the CRM, boosting productivity and accuracy.
- Access up-to-date enquiry information for quick, informed responses.
Additional Features
Instant Update Notifications
Stay updated with real-time information on enquiry developments.
Personalised Dashboard Setup
Configure your dashboard to align with business objectives.
Reporting and Analytics
Make informed decisions with automated, data-driven insights.
API Connectivity
Integrate with third-party systems for unified, efficient operation.
Turn Chaos into Clarity—Enquiry Management Made Simple
No Missed Enquiries, No Lost Opportunities, Just More Bookings
Experience the benefits of streamlined enquiry management with faster responses, better organisation, and more bookings.
Unify all enquiries into a central system for complete control and data oversight.
Automate and streamline processes for time-saving efficiency across all inquiry channels.
Boost customer satisfaction with dependable, prompt communication.
Minimise missteps with accurate, real-time updates.
Allow easy alterations to enquiry details, providing flexible service solutions.
