Travel Booking Management That’s Fast, Flexible, and Hassle-Free

Q: How are customer price amendments handled?

Any changes to pricing are documented as an 'Adjustment' line item, ensuring full transparency and easy traceability in customer invoices.

Efficiently organise and manage reservations, updates, and payments with our travel booking management system.

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Struggling to Manage Last-Minute Booking Changes

Modify bookings effortlessly with bulk adjustments, ensuring clients receive accurate and timely updates.

Losing Track of Supplier Confirmations and Documents

Centralise confirmations and documents with timestamps for organised, efficient access and management.

Complex Cash Flow and Payment Management

Simplify finances with automated invoices, flexible payment plans, and clear transaction tracking.

Manage Every Booking, Every Detail Effortlessly

Streamline workflows, reduce manual effort, and ensure every booking detail is handled with precision and ease.

Centralised Booking Management

Access and manage all your bookings from one organised platform. Quickly filter details, personalise data views, and export insights to improve your business operations.

Customer Communication Management

Organise customer communications in a clear and structured way. Manage messages, track updates, and ensure every interaction is recorded to improve customer satisfaction.

Supplier Communication & Confirmations

Streamline supplier communication with a centralised system that simplifies confirmations and keeps records organised. Track responses with detailed timestamps and securely store supplier documents for easy access.

Custom Travel Documents

Easily create polished travel documents that deliver clear, organised information for your clients. Maintain tailored, reliable documents with full document history visibility through timestamps.

Invoicing & Payments

Enhance cash flow with efficient invoice and payment management. Generate clear, customised invoices, set flexible payment plans, and offer multiple payment options to suit client preferences.

Booking Amendments & Updates

Easily manage booking changes by updating travel dates, accommodations, or services while ensuring clients are promptly informed with clear and precise details.

Additional Features

Dynamic Package Builder

Quickly build travel packages using API integrations.

Itinerary Sharing Options

Share itineraries via links or PDFs.

Booking Document Repository

Send all travel documents for a booking from the document repository to customers / agents in one go.

Multiple Payment Options

Create and manage multiple payment plans, giving flexibility to pay in instalments to your customers

Multi-Currency Support

Seamlessly manage international bookings.

Advanced Filters

Easily pinpoint bookings with powerful filters.

Real-Time Service Alerts

Keep customers informed with instant updates.

Reporting and Analytics

Gain insights for informed, data-driven decisions.

Manage Your Bookings Efficiently with Our Smart Travel Booking Platform

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Stay Organised, Save Time, and Achieve More

Maintain control, reduce errors, and keep clients informed with a smart booking management approach.

Centralise bookings to manage everything from one place.

Enhance customer satisfaction through streamlined communication.

Minimise errors with real-time updates.

Amend bookings and create flexible payment plans effortlessly.

Frequently Asked Questions

How does moonstride simplify customer communication?

Manage customer interactions seamlessly by sending professional, personalised documents like quotations, itineraries, and invoices in just a few clicks. Each document is stored with a clear communication history, ensuring easy tracking and reference.

Why should travel businesses use booking management solutions?

A booking platform centralises bookings, automates processes, and improves customer experiences while reducing manual workload. It ensures smooth coordination across sales, suppliers, and operations in one system.

What is a two-way supplier communication system?

This feature enables direct communication with suppliers through the platform. Emails sent to suppliers are automatically recorded within the relevant booking, and their responses are logged for easy reference, ensuring clear, up-to-date information.

How can customer payments be tracked and managed?

Track transactions, send payment links, and access detailed insights on customer payments—all from one platform. Easily generate reports to review payment activities.

How are customer price amendments handled?

Any changes to pricing are documented as an “Adjustment” line item, ensuring full transparency and easy traceability in customer invoices.

What passenger details can be stored?

Capture essential information such as contact details, preferences, and special requests. Add notes, upload documents, and link passengers to bookings for easy repeat customer management.

What branding options are available for customer documents?

Customer documents, such as quotations, itineraries, and invoices, are fully customisable with company branding, sales channel branding, or agent branding to maintain a consistent and professional presentation.

How are supplier confirmations managed efficiently?

The system allows multiple services from the same supplier to be grouped into a single email, reducing communication time and ensuring all confirmations remain organised.

Is it possible to add cancellation fees to bookings?

Yes, cancellation fees are applied when cancelling an entire booking or specific services within a booking. These fees are recorded automatically, ensuring transparency in cost adjustments.

How are refunds recorded in the system?

Refunds are logged within the Payment History section, ensuring accurate tracking and a clear financial record for easy reconciliation.

How are bookings confirmed without immediate payment?

Bookings are manually confirmed by updating the booking status within the system, providing flexibility in managing reservations before payment is received.

What options are available for updating itinerary content?

Itinerary details, including cover letters, images, and content templates, are easily updated within the system, allowing for personalised and professional travel plans.