WhatsApp Integration - Connect, Customise, and Start Messaging Instantly
Connect and Communicate Better with WhatsApp
Efficient communication is essential for travel businesses. With Twilio’s WhatsApp integration within moonstride, you can engage with customers instantly, manage conversations directly from your platform, and deliver consistent, high-quality support – at every stage of their journey.
Instant, Personal, Effective - For Every Travel Business Type
Travel Agents
Offer quick, personalised responses to customer enquiries, helping to build stronger relationships and deliver a more responsive service experience.
Tour Operators
Stay in contact with travellers before, during, and after their trips, providing timely updates, answering questions, and enhancing overall satisfaction.
Destination Management Companies (DMCs)
Coordinate logistics and customer communication more efficiently, ensuring smoother operations and delivering better travel experiences for clients.
Corporate Travel Managers
Keep business travellers informed and on schedule with instant WhatsApp updates, alerts, and itinerary changes - all in real time.
Group Travel Organisers (Open and Close Groups)
Manage group communication with ease using personalised WhatsApp messages for timely updates, coordination, and reminders.
Tourism Boards & Destination Marketing Organisations
Engage visitors through WhatsApp notifications featuring events, offers, and destination highlights.
Hospitality Businesses
Deliver a more responsive guest experience - from bookings and check-in messages to personalised service and special requests.
Integrate, Connect, and Respond with WhatsApp Features
Enhance real-time communication, manage customer interactions directly from moonstride, and deliver better travel experiences with these essential features.
Quick and Secure Setup
- Configure WhatsApp by entering API credentials quickly.
- Set and control user permissions for platform access.
- Manage WhatsApp connection securely within the system settings.
Scalable API Integration
- Enable real-time responses directly from moonstride.
- Handle higher message volumes without disrupting operations.
- Support scaling communication needs as your travel business grows.
Instant WhatsApp Messaging
- Message customers directly from the booking or enquiry page.
- Manage live chats and deliver instant updates.
- Keep complete chat histories linked to traveller records.
Branch and Channel Messaging
- Customise templates to reflect local preferences.
- Align communication strategies to specific sales teams or branches.
- Support multilingual messaging where required.
Custom Messaging Templates
- Insert dynamic booking information into messages.
- Use flexible layouts suited to different communication needs.
- Maintain consistent tone and branding across all customer touchpoints.
Additional Features
Engaging Chat Interface
Interact with customers through an intuitive and user-friendly chat design.
Instant Message Alerts
Receive real-time notifications to stay updated on all messaging activities.
Unified Chat Dashboard
View and manage all WhatsApp conversations from a single, centralised dashboard.
Key Benefits of WhatsApp Messaging Integration in moonstride
Direct Conversations with Travellers
Communicate with travellers directly for quicker responses and more engaging interactions.
Reach Customers Worldwide
Use WhatsApp’s global presence to connect with travellers across different countries and regions.
Instant Messaging
Reply quickly to customer questions with real-time chat features, improving response times.
Personalised Customer Support
Send rich, detailed messages that create a more personal and helpful service experience.
Tailored Communication
Design messages that match your customers’ travel plans, preferences, and specific needs.
WhatsApp Integration Process - From Setup to Go-Live
